2011

55 steps to outrageous service : ["outrageous service" principles to better serve your customers and reap the benefits of satisfied customers, satisfied employees, profitable results]

Hatcher, Greg, author
Little Rock, Arkansas. : Parkhurst Brothers, Inc., Publishers, 2011

 

2017

After-sales service management at LAVA

Arora, Soma, author
London : NeilsonJournals Publishing, 2017

 

2018

The art of negotiation : a hospitality industry case study

Guchait, Priyanko, author
London : International CHRIE, 2018

 

2016

Developing lean customer service at Glamox : a lean manufacturing firm

Engelseth, Per, 1959- author
[London] : SAGE, 2016

 

2009

Four Seasons Hotels Inc.'s HR practices : fostering a strong customer service culture

Qumer, Syeda Maseeha, author
Hyderabad, Andhra Pradesh : IBS Center for Management Research, [2009]

 

1993

Incredible customer service : the final test

Freemantle, David.
London ; New York : McGraw-Hill, [1993]

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1992

Quality : total customer service

Taylor, Lynda King
London : Century Business, 1992

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2016

TIAA-CREF.

Rosenthal, Jean W., 1945- author
[London] : SAGE, 2016

 

2016

TIAA-CREF.

Rosenthal, Jean W., 1945- author
[London] : SAGE, 2016

 

1992

Total quality service : how organizations use it to create a competative advantage

Brown, Stanley A., 1946-
Scarborough, Ont. : Prentice Hall Canada, [1992]

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1995

World-class customer satisfaction

Barsky, Jonathan D.
Burr Ridge, Ill. : Irwin Professional Pub., [1995]

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