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Subjects (1-11 of 11)
Customer services -- Case studies.
2
E-book
2017

After-sales service management at LAVA


Arora, Soma, author
London : NeilsonJournals Publishing, 2017

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3
E-book
2018

The art of negotiation : a hospitality industry case study


Guchait, Priyanko, author
London : International CHRIE, 2018

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4
E-book
2016

Developing lean customer service at Glamox : a lean manufacturing firm


Engelseth, Per, 1959- author
[London] : SAGE, 2016

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5
E-book
2009

Four Seasons Hotels Inc.'s HR practices : fostering a strong customer service culture


Qumer, Syeda Maseeha, author
Hyderabad, Andhra Pradesh : IBS Center for Management Research, [2009]

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6
Book
1993

Incredible customer service : the final test


Freemantle, David.
London ; New York : McGraw-Hill, [1993]

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Location Call no. Vol. Availability
 MELB  658.812 Fre/Ics  AVAILABLE
7
Book
1992

Quality : total customer service


Taylor, Lynda King
London : Century Business, 1992

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Location Call no. Vol. Availability
 MELB  658.812 Tay/Qtc  AVAILABLE
8
E-book
2016

TIAA-CREF.


Rosenthal, Jean W., 1945- author
[London] : SAGE, 2016

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9
E-book
2016

TIAA-CREF.


Rosenthal, Jean W., 1945- author
[London] : SAGE, 2016

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10
Book
1992

Total quality service : how organizations use it to create a competative advantage


Brown, Stanley A., 1946-
Scarborough, Ont. : Prentice Hall Canada, [1992]

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Location Call no. Vol. Availability
 MELB  658.812 Bro/Tqs  AVAILABLE
11
Book
1995

World-class customer satisfaction


Barsky, Jonathan D.
Burr Ridge, Ill. : Irwin Professional Pub., [1995]

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Location Call no. Vol. Availability
 MELB  658.812 Bar/Wcc  AVAILABLE
 W'PONDS  658.812 Bar/Wcc  AVAILABLE
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