Title Incredible customer service : the final test / David Freemantle

Published London ; New York : McGraw-Hill, [1993] ©1993

Copies

Location	Call no.	Vol.	Availability
MELB	658.812 Fre/Ics		AVAILABLE

Description xvii, 203 pages : illustrations ; 22 cm Subject Customer services -- Case studies. Customer services. LC no. 92025429 ISBN 0077077539 007709008X (paperback)

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