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Subjects (1-4 of 4)
Customer services -- Australia -- Management.
1
1993
Australian selling
Patton, Mark, 1954-
South Melbourne : Nelson, 1993
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Call no.
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MELB
658.85 Cop/Ase
AVAILABLE
2
2004
Call centres and human resource management : a cross-national perspective
Hampshire, England : Palgrave Macmillan, 2004
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W'BOOL
658.812 Dee/Cca
AVAILABLE
3
2003
The complete guide to call and contact centre management
Wallace, Catriona
Frenchs Forest, N.S.W. : Pearson Education, [2003]
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MELB
658.8120994 Wal/Cgt
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4
2002
The customer response management handbook : building, rebuilding and improving your results
Richard, Darlene D.
Sydney : McGraw-Hill Australia, [2002 [that is, 2001]
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658.812 Ric/Crm
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