Brief Display Limit/Sort Search
     
Limit search to available items
Nearby Call Numbers are:
Result Page   Prev Next
Add Marked to Bag Add All On Page Add Marked to My Lists
Mark   Medium Year
658.812 Coo/Mcs : Measuring customer service effectiveness / Sarah Cook     
      Measuring customer service effectiveness / Sarah Cook MELB  Book 2004
658.812 Cro/Cbo : Customer bonding : pathway to lasting customer loyalty / Richard Cross and Janet Smith     
      Customer bonding : pathway to lasting customer loyalty / Richard Cross and Janet Smith MELB  Book 1995
658.812 Dav/Tcs : Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal     
      Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal MELB, WATERFT   Book 1990
658.812 Dav/Tcs 1990 : Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal     
      Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal MELB, WATERFT   Book 1990
658.812 Dee/Cca : Call centres and human resource management : a cross-national perspective / edited by Stephen Deery and Nicholas Kinnie     
      Call centres and human resource management : a cross-national perspective / edited by Stephen Deery and Nicholas Kinnie W'BOOL  Book 2004
658.812 Den/Hcc : Handling customer complaints : turning challenges into opportunities / Jennifer Denham     
      Handling customer complaints : turning challenges into opportunities / Jennifer Denham MELB  Book 1998
658.812 Des/Mtk : Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization     
      Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization MELB  Book 1993
658.812 Dev/Csz : The customer service zoo / Catherine DeVrye     
      The customer service zoo / Catherine DeVrye MELB  Book 1999
658.812 Dev/Gsi : Good service is good business : 7 simple strategies for success / Catherine DeVrye     
      Good service is good business : 7 simple strategies for success / Catherine DeVrye MELB  Book 1994
658.812 Dij/Ssh : Secret service : hidden systems that deliver unforgettable customer service     
      Secret service : hidden systems that deliver unforgettable customer service MELB  Book 2002
658.812 Dil/Mmh 2008    
      Making meaning : how successful businesses deliver meaningful customer experiences / Steve Diller, Nathan Shedroff, Darrel Rhea MELB, W'BOOL, W'PONDS   Book 2008
      Making meaning : how successful businesses deliver meaningful customer experiences / Steve Diller, Nathan Shedroff, Darrel Rhea MELB, W'BOOL, W'PONDS   Book 2008
      Making meaning : how successful businesses deliver meaningful customer experiences / Steve Diller, Nathan Shedroff, Darrel Rhea MELB, W'BOOL, W'PONDS   Book 2008
658.812 Don/Smr : Strategic market relationships : from strategy to implementation / Bill Donaldson, Tom O'Toole     
      Strategic market relationships : from strategy to implementation / Bill Donaldson, Tom O'Toole MELB  Book 2002
658.812 Dut/Ahf : AMA handbook for customer satisfaction / Alan Dutka     
      AMA handbook for customer satisfaction / Alan Dutka WATERFT  Book 1995
658.812 Dwy/Cio : Coordinate implementation of customer service strategies / series editor Judith Dwyer     
      Coordinate implementation of customer service strategies / series editor Judith Dwyer MELB  Book 2006
658.812 Dyc/Cha : The CRM handbook : a business guide to customer relationship management / Jill Dyché     
      The CRM handbook : a business guide to customer relationship management / Jill Dyché MELB  Book 2002
658.812 Ega/Rma    
      Relationship marketing / edited by John Egan and Michael J. Harker MELB  Book 2005
      Relationship marketing / edited by John Egan and Michael J. Harker MELB  Book 2005
      Relationship marketing / edited by John Egan and Michael J. Harker MELB  Book 2005
658.812 Ega/Rme 2004    
      Relationship marketing : exploring relationship strategies in marketing / John Egan MELB, WATERFT   Book 2004
      Relationship marketing : exploring relationship strategies in marketing / John Egan MELB, WATERFT   Book 2004
658.812 Fis/Dns : Developing new services : incorporating the voice of the customer into strategic service development / Caroline M. Fisher, James T. Schutta     
      Developing new services : incorporating the voice of the customer into strategic service development / Caroline M. Fisher, James T. Schutta MELB  Book 2003
658.812 Fje/Ecr 2006    
      Electronic customer relationship management / Jerry Fjermestad, Nicholas C. Romano, Jr., editors MELB, WATERFT   Book 2006
      Electronic customer relationship management / Jerry Fjermestad, Nicholas C. Romano, Jr., editors MELB, WATERFT   Book 2006
658.812 Fla/Rdy : Responsiveness : double your profits in half the time / Neil Flanagan and Brian Thomas     
      Responsiveness : double your profits in half the time / Neil Flanagan and Brian Thomas MELB  Book 1996
658.812 FLi/Crt : Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld     
      Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld MELB  Book 1993
658.812 Fre/Ics : Incredible customer service : the final test / David Freemantle     
      Incredible customer service : the final test / David Freemantle MELB  Book 1993
658.812 Fre/Ucr : The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / [edited] by John Freeland     
      The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / [edited] by John Freeland MELB  Book 2002
658.812 Gab/Cas    
      Consumers and services / Mark Gabbott and Gillian Hogg W'BOOL, WATERFT   Book 1998
      Consumers and services / Mark Gabbott and Gillian Hogg W'BOOL, WATERFT   Book 1998
658.812 Gal/Mcv : Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood     
      Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood MELB  Book 1994
658.812 Gan/Csn : Customer satisfaction, novelty-seeking, and loyalty in intermittently available services / by Rachna Gandhi-Arora     
      Customer satisfaction, novelty-seeking, and loyalty in intermittently available services / by Rachna Gandhi-Arora MELB THESES  Book 2004
658.812 Ged/Ttc : Through the customers' eyes : improving your company's results with the CORe method / Lindsay Geddes     
      Through the customers' eyes : improving your company's results with the CORe method / Lindsay Geddes MELB  Book 1993
658.812 Gee/Wac : The winner's attitude : change how you deal with difficult people and get the best out of any situation / Jeff and Val Gee     
      The winner's attitude : change how you deal with difficult people and get the best out of any situation / Jeff and Val Gee MELB  Book 2006
658.812 Gen/Cpm : The CRM project management handbook : building realistic expectations and managing risk / Michael Gentle     
      The CRM project management handbook : building realistic expectations and managing risk / Michael Gentle MELB  Book 2002
658.812 Gla/Bcl : Building customer loyalty : how you can help keep customers returning / Barbara A. Glanz     
      Building customer loyalty : how you can help keep customers returning / Barbara A. Glanz WATERFT  Book 1994
658.812 God/Rma    
      Relationship marketing / Mark Godson MELB, W'BOOL, WATERFT   Book 2009
      Relationship marketing / Mark Godson MELB, W'BOOL, WATERFT   Book 2009
      Relationship marketing / Mark Godson MELB, W'BOOL, WATERFT   Book 2009
658.812 Gol/Aca : Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss     
      Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss MELB  Book 1995
658.812 Gol/Crm : CRM automation / Barton J. Goldenberg     
      CRM automation / Barton J. Goldenberg MELB  Book 2002
658.812 Gra/Gcc : Global call centers : achieving outstanding customer service across cultures & time zones / Erik Granered     
      Global call centers : achieving outstanding customer service across cultures & time zones / Erik Granered MELB  Book 2005
658.812 Gri/Clh : Customer loyalty : how to earn it, how to keep it / Jill Griffin     
      Customer loyalty : how to earn it, how to keep it / Jill Griffin WATERFT  Book 1995
658.812 Gri/Cwh : Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers     
      Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers MELB  Book 2001
658.812 Gro/Slt : Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother     
      Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother WATERFT  Book 2006
658.812 Gum/Trm : Total relationship marketing : marketing strategy moving from the 4Ps-- product, price, promotion, place-- of traditional marketing management to the 30Rs-- the thirty relationships-- of a new marketing paradigm / Evert Gummesson     
      Total relationship marketing : marketing strategy moving from the 4Ps-- product, price, promotion, place-- of traditional marketing management to the 30Rs-- the thirty relationships-- of a new marketin MELB  Book 2002
658.812 Gum/Trm 2008    
      Total relationship marketing / Evert Gummesson MELB, W'BOOL, W'PONDS   Book 2008
      Total relationship marketing / Evert Gummesson MELB, W'BOOL, W'PONDS   Book 2008
      Total relationship marketing / Evert Gummesson MELB, W'BOOL, W'PONDS   Book 2008
658.812 Gun/Hpt : Harry Potter : the story of a global business phenomenon / Susan Gunelius     
      Harry Potter : the story of a global business phenomenon / Susan Gunelius MELB  Book 2008
658.812 Gup/Mca : Managing customers as investments : the strategic value of customers in the long run / Sunil Gupta, Donald R. Lehmann     
      Managing customers as investments : the strategic value of customers in the long run / Sunil Gupta, Donald R. Lehmann MELB  Book 2005
658.812 Gus/Cia : Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson     
      Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson MELB  Book 2003
658.812 Hak/Dri : Developing relationships in business networks / edited by Håkan Håkansson and Ivan Snehota     
      Developing relationships in business networks / edited by Håkan Håkansson and Ivan Snehota WATERFT  Book 1995
658.812 Har/Cpt : Command performance : the art of delivering quality service / with a preface by John E. Martin     
      Command performance : the art of delivering quality service / with a preface by John E. Martin WATERFT  Book 1994
658.812 Har/Csa 2003 : Customer service : a practical approach / Elaine K. Harris     
      Customer service : a practical approach / Elaine K. Harris MELB  Book 2003
658.812 Har/Hbr : Harvard business review on customer relationship management     
      Harvard business review on customer relationship management MELB  Book 2001
658.812 Har/Iwc : Interacting with clients and customers : a foot in the door / Lee Hardman with Jillian Albrecht     
      Interacting with clients and customers : a foot in the door / Lee Hardman with Jillian Albrecht MELB  Book 1997
658.812 Hay/Mcs : Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes     
      Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes MELB  Book 1992
658.812 Hes/Spc : The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger     
      The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger WATERFT  Book 1997
658.812 Hil/Hoc 2006 : Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander     
      Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander WATERFT  Book 2006
Add Marked to Bag Add All On Page Add Marked to My Lists
Result Page   Prev Next
Brief Display Limit/Sort Search