| Description |
1 online resource (viii, 312 pages) : illustrations |
| Contents |
Introduction: Transforming your client relationships -- Reaching level 6 : trusted client partner -- Employing 10 integrated strategies -- Strategy one : becoming an agenda setter -- Strategy two : developing relationship capital -- Strategy three : engaging new clients -- Strategy four : institutionalizing client relationships -- Strategy five : adding multiple layers of value -- Strategy six : targeting the right clients -- Strategy seven : building a client leadership pipeline -- Strategy eight : promoting collaboration -- Strategy nine : listening to clients -- Strategy ten : creating a unique client experience -- Answers to the most commonly asked questions about client relationships -- Conclusion |
| Summary |
Corporate clients are demanding more value from their external advisors, and consolidating their business around a smaller number of firms. These trends are forcing a variety of service providersfrom consulting firms to large banksto confront a series of difficult challenges:.:.; "How do we create an all-for-one, one for all culture in which the whole is greater than the sum-of-the-parts and we succeed in leveraging our global network to deliver value to clients?".; "How do we mobilize the right people, resources, and ideasacross a multitude of organizational and geographic |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Copyright © John Wiley and Sons |
|
Print version record |
| Subject |
Customer relations.
|
|
Patron and client.
|
|
Consumers -- Professional relationships
|
|
BUSINESS & ECONOMICS -- Customer Relations.
|
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Customer relations
|
|
Patron and client
|
| Form |
Electronic book
|
| ISBN |
9781118258057 |
|
1118258053 |
|
9780470485330 |
|
0470485337 |
|
9780470485125 |
|
0470485124 |
|
1282114530 |
|
9781282114531 |
|
0470380284 |
|
9780470380284 |
|
