Title Calming upset customers : stay in control-- in any situation / Rebecca L. Morgan

Edition 4th ed Published [United States] : Axzo Press, ©2009

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Description 1 online resource (ii, 86 pages) : illustrations Series A fifty-minute series book Fifty-Minute series. Contents The importance of calming upset customers -- Why customers get upset -- Preventing behaviors that irritate others -- Practicing behaviors that calm customers -- Tips for managers Notes "A Crisp fifty-minute series book." Bibliography Includes bibliographical references (page 86) Notes Print version record Subject Customer services. Consumer complaints. BUSINESS & ECONOMICS -- Customer Relations. Consumer complaints Customer services Form Electronic book ISBN 9781426030994 1426030991

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