Title Understanding and managing customers / edited by Isobel Doole, Peter Lancaster, Robin Lowe

Published Upper Saddle River, NJ : FT Financial Times Prentice Hall, 2005

Copies

Location	Call no.	Vol.	Availability
WATERFT BUSINESS	658.812 Poo/Uam		AVAILABLE

Description xxi, 340 pages : illustrations ; 25 cm Notes Formerly CIP. Uk Bibliography Includes bibliographical references and index Subject Customer relations -- Management. Consumer behavior. Customer services. Author Doole, Isobel, 1954- Lancaster, Peter, 1952- Lowe, Robin, 1945- LC no. 2004056329 ISBN 0273685627 paperback

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