Title Achieving service excellence : maximizing enterprise performance through innovation and technology / C.M. Chang

Edition First edition Published New York : Business Expert Press, 2014

Online access available from: ProQuest Ebook Central (owned titles)    View Resource Record

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Description 1 online resource (1 volume) : illustrations Series Service systems and innovations in business and society collection Service systems and innovations in business and society collection. Contents Service growth -- Strategic differentiation -- Operational excellence -- Take charge, conclusions Bibliography Includes bibliographical references and index Notes Description based on online resource; title from title page (Safari, viewed October 9, 2017) Subject Service industries. Service industries. Form Electronic book ISBN 1606495453 9781606495452

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