2000

Feedback, participation and consumer diversity : a literature review

Canberra, A.C.T. : Commonwealth Dept. of Health and Aged Care, 2000

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1996

First national report on health sector performance indicators : public hospitals, the state of play

Australian Health Ministers' Conference. National Health Minister's Benchmarking Working Group

Canberra : Australian Institute of Health & Welfare, 1996

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2001

Measuring consumer feedback : examples of patient surveys in Australian public hospitals

Ford, Greg, 1972-

Bundoora, Vic. : La Trobe University - National Resource Centre for Consumer Participation in Health, 2001

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1998

Professional sub-cultures and hospital reform

Sydney : Centre for Hospital Management & Information Systems Research, University of N.S.W., 1998

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1996

The role of patient satisfaction surveys in a national approach to hospital quality management

Draper, Mary.
rev edition
Canberra : Australian Govt. Pub. Service, 1996

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