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Book Cover
Book
Author Glaeser, Dirk

Title Crisis management in the tourism industry / Dirk Glaesser
Published Oxford ; Burlington, MA : Butterworth-Heinemann, 2003

Copies

Location Call no. Vol. Availability
 MELB  658.4056 Gla/Cmi  AVAILABLE
Description xviii, 269 pages : illustrations ; 24 cm
regular print
Contents Machine derived contents note: Introduction -- Crises spheres of activity -- Methods of analysis and prognosis -- Strategic measures of crisis management -- Crisis planning and organizational measures -- Crisis management instruments -- References -- Index
Summary Crisis management in the tourism industry aims to illustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction to national and international crises, in order for the businesses involved to be more prepared for such events
Notes Includes index
Bibliography Includes bibliographical references
Subject Financial crises.
Crisis management -- Case studies.
Tourism -- Management.
Tourism -- Management -- Case studies.
Tourism.
Crisis management.
Genre/Form Case studies.
LC no. 2004351911
ISSN 5065-9769
ISBN 0750659769