| Description |
xv, 385 pages : illustrations ; 24 cm |
| Series |
LEA's communication series |
|
LEA's communication series.
|
| Contents |
1. Crisis communications : then and now -- 2. Managing the crisis -- 3. Crisis communications theory -- 4. "Textbook" crisis communications cases -- 5. Rumors and cybercrises -- 6. Natural disasters -- 7. Cultures : foreign and domestic -- 8. Death and injury -- 9. Consumer-caused crises -- 10. The crisis communications plan -- App. A. Generic crisis communications plan for a large company -- App. B. Crisis communications plan for a nonprofit organization : big brothers/big sisters of America -- App. C. Crisis communications plan for a small business |
| Summary |
"Crisis Communications presents case studies of organizational and individual problems that may become crises, and the communication responses to these situations. Helping professionals prepare for crises and develop communications plans, the third edition of this essential reference explores critical issues concerning how organizations, companies, and individuals communicate with the news media, employees, and consumers in times of crisis. Author Kathleen Foam-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement." -- BOOK JACKET |
| Notes |
Previous ed.: 2002 |
|
Formerly CIP. Uk |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Public relations -- Case studies.
|
|
Public relations -- Management -- Case studies.
|
|
Crisis management -- Case studies.
|
|
Advertising -- Case studies.
|
| Genre/Form |
Case studies.
|
| LC no. |
2006016804 |
| ISBN |
0805857729 cloth alkaline paper |
|
9780805857726 cloth alkaline paper |
|
0805857737 paperback alkaline paper |
|
9780805857733 paperback alkaline paper |
|
