Australasia and Pacific Ombudsman Institutions : mandates, competences and good practice / International Ombudsman Institute, editor ; written by Michael Frahm
Comparative Analysis of the Ombudsman Institutions -- Introduction -- Legal Framework -- Mandate -- Powers -- Awareness and Outreach -- Good Practice Examples -- Reports on Different Jurisdictions -- Australia: Commonwealth Ombudsman -- Australia: Ombudsman New South Wales -- Australia: Northern Territory Ombudsman -- Australia: Queensland Ombudsman -- Australia: South Australian Ombudsman -- Australia: Tasmanian Ombudsman -- Australia: Victorian Ombudsman -- Australia: Western Australian Ombudsman -- Hong Kong (Special Administrative Region of China): Ombudsman -- Cook Islands: Ombudsman -- New Zealand: Ombudsman -- Papua New Guinea: Ombudsman Commission -- Samoa: Ombudsman -- -- Reports on Different Jurisdictions -- Tonga: Commissioner for Public Relations -- Vanuatu: Ombudsman
