| Description |
1 online resource (1 volume) |
| Contents |
Cover; Half Title; Title Page; Copyright Page; Dedication; Table of Contents; Acknowledgements; Preface; Chapter 1 Introduction; Section 1.1: Key Messages of This Book; Section 1.2: Structure of This Book; Section 1.3: Personality, Culture and Universality; Cultural and Universal; Cultural and Individual; Section 1.4: Stereotypes and Generalizations; Section 1.5: Visible and Invisible Differences; Section 1.6: People-Systems-Environment Solutions Framework; People-Awareness, Skills, Communication; Systems-Work Processes and Tools, Performance Management, Rewards |
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Environment-Leadership, Organization Design, Inclusive PracticesSection 1.7: Business Case for Building Cultural Competence; Chapter 2 Cultural Factors and Concepts-Part I; Section 2.1: The Relative Importance of Technical and Soft Skills; Immigrant Employees: High Technical but Low Soft Skills; Which Is More Important: Soft Skills or Technical Skills?; Section 2.2: Applying the PSE Framework to Bridge the Soft Skill Gap; People-Creating Awareness and Developing Skills; Systems-Driving Behavioral Change through Performance Management; Environment-Implementing Inclusive Practices |
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Section 2.3: Cross-Cultural CommunicationMessage Received vs. Message Intended; Different Languages Spoken in the Workplace; Section 2.4: Bridging the Gap in Cross-Cultural Communication; Building Awareness and Skills for Cross-Cultural Communication; Implementing Systems to Improve Communication; Creating an Environment for Effective Communication; Section 2.5: Cross-Cultural Feedback; Direct vs. Indirect; How Bad Is the Situation?; Section 2.6: Bridging the Gap in Cross-Cultural Feedback; People-Building Awareness and Skills; Systems-Creating Tools and Training Managers |
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Chapter 3 Cultural Factors and Concepts-Part IISection 3.1: Hierarchy and Impact in the Workplace; Hierarchy and Work Relationships; Hierarchy and Performance; Section 3.2: Bridging the Hierarchy Gap; People-Building Awareness and Skills; Systems-Reinforcing Desired Behavior through Processes; Environment-Sustaining Organizational Effectiveness; Section 3.3: Individualism and Impact on Teamwork; Individualistic vs. Collective Teams; Mixed Teams; Section 3.4: Bridging the Individualism Gap; People-Building Awareness and Skills and Promoting Communication |
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Systems-Facilitating Collaboration through ProcessesEnvironment-Building High Performance Teams; Section 3.5: Risk Tolerance and Impact on Project Management; Section 3.6: Bridging the Risk Tolerance Gap; People-Building Awareness and Skills and Promoting Communication; Systems-Converging through Processes; Environment-Leading by Example; Section 3.7: Who Should Adapt to Whom?; Chapter 4 Managing a Multicultural Workforce; Section 4.1: Recruiting and On-Boarding; Issues at the Résumé Screening Stage: Generalist vs. Specialist; Issues at the Interview Stage: Lack of Fit or Canadian Experience |
| Summary |
The Chinese characters for ""danger"" and ""opportunity"" form the word ""crisis"". Ancient Chinese wisdom sees an opportunity in danger. While cultural diversity brings challenges to the workplace, how do we turn these challenges into opportunities? Drawing on their extensive experience working with multicultural and multinational organizations, Lionel Laroche and Caroline Yang provide an in-depth analysis of cross-cultural dynamics in the workplace and offer practical suggestions at both the individual and organizational levels. The book analyzes cross-cultural challenges in six ar |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Print version record |
| Subject |
Diversity in the workplace.
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Corporate culture.
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Management -- Cross-cultural studies
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Organizational behavior -- Cross-cultural studies
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BUSINESS & ECONOMICS -- Industrial Management.
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Management Science.
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BUSINESS & ECONOMICS -- Organizational Behavior.
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Corporate culture
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Diversity in the workplace
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Management
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Organizational behavior
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| Genre/Form |
Cross-cultural studies
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| Form |
Electronic book
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| Author |
Yang, Caroline
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| ISBN |
1135119376 |
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9781135119379 |
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1306375282 |
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9781306375283 |
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9780203075296 |
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0203075293 |
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