| Description |
1 online resource (ix, 100 pages) : illustrations |
| Series |
SpringerBriefs in computer science, 2191-5768 |
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SpringerBriefs in computer science, 2191-5768
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| Contents |
Introduction -- Gaining insight from operational data for automated responses -- Gaining insight from operational data for service optimization -- AI for solution design -- Conversational IT service management -- Practical advice for introducing AI into service management |
| Summary |
As more and more industries are experiencing digital disruption, using information technology to enable a competitive advantage becomes a critical success factor for all enterprises. This book covers the authors' insights on how AI technologies can fundamentally reshape the IT services delivery lifecycle to deliver better business outcomes through a data-driven and knowledge-based approach. The authors are top researchers and practitioners with deep experience in the fields of artificial intelligence and IT service management and are discussing both practical advice for IT teams and advanced research results. The topics appeal to CIOs and CTOs as well as researchers who want to understand the state of the art of applying artificial intelligence to a very complex problem space. Although the book is concise, it comprehensively discusses topics like gaining insight from operational data for automatic problem diagnosis and resolution as well as continuous service optimization, AI for solution design, and conversational self-service systems |
| Bibliography |
Includes bibliographical references at chapter ends |
| Notes |
Online resource; title from PDF title page (SpringerLink, viewed September 27, 2018) |
| Subject |
Information technology -- Management.
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Artificial intelligence.
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artificial intelligence.
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Operational research.
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Knowledge management.
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Information architecture.
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COMPUTERS -- Computer Literacy.
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COMPUTERS -- Computer Science.
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COMPUTERS -- Data Processing.
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COMPUTERS -- Hardware -- General.
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COMPUTERS -- Information Technology.
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COMPUTERS -- Machine Theory.
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COMPUTERS -- Reference.
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Artificial intelligence
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Information technology -- Management
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| Genre/Form |
Instructional and educational works.
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| Form |
Electronic book
|
| Author |
Kloeckner, Kristof (IBM, U.S.) author
|
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Davis, John (IBM, U.K.) author
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Fuller, Nicholas C. (IBM, U.S.) author
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Lanfranchi, Giovanni (IBM, U.S.) author
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Pappe, Stefan, author.
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Paradkar, Amit (IBM, U.S.) author
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Shwartz, Larisa, author.
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Surendra, Maheswaran (IBM, U.S.) author
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Wiesmann, Dorothea (IBM, Switzerland) author
|
| ISBN |
9783319940489 |
|
3319940481 |
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9783319940496 |
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331994049X |
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