Title The customer service solution : managing emotions, trust, and control to win your customer's business / Sriram Dasu and Richard B. Chase

Published New York : McGraw-Hill Education, [2013]

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Description 1 online resource (xvi, 223 pages) : illustrations Summary With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. -- Edited summary from book Bibliography Includes bibliographical references and index Notes Print version record Subject Customer relations. Customer services. Service industries -- Management. Customer relations. Customer services. Service industries -- Management. Commerce. Business & Economics. Marketing & Sales. Form Electronic book Author Chase, Richard B. ISBN 1299826199 9781299826199 9780071809993 0071809996

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