Title Public service management and asylum : co-production, inclusion and citizenship / Kirsty Strokosch

Published New York, NY : Routledge, Taylor and Francis Group, 2019

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Description 1 online resource Series Routledge critical studies in public management Routledge critical studies in public management. Contents The co-production of public services : the public administration perspective -- Co-production and the service management theory -- Co-production : an integrated perspective -- Co-production through inter-organisational relationships -- Asylum seekers in Scotland : marginalised non-citizens -- Understanding co-production : an empirical case study of asylum seekers living in Glasgow -- Understanding organisational modes of co-production through the empirical case of asylum seekers in Glasgow -- Co-production in a complex public service system : the implications for social inclusion and citizenship Summary "Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are of increasing interest among policymakers, public service managers and academics alike, with co-production often being described as a revolutionary solution to public service reform. Public Service Management and Asylum : Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives. In doing so, it discusses the importance of both streams of literature in providing a holistic understanding of the concept, and based on this integration, it offers a model which differentiates co-production on five levels. The first three refer to the role of the public service user in the design and delivery of services (co-construction, participative co-production and co-design) and the other two focus on inter-organisational relationships (co-management and co-governance). This model is applied to the case of asylum seekers in receipt of social welfare benefits in Scotland to explore the implications for social inclusion and citizenship. It argues that as public service users, asylum seekers will always play an active role in the process of service production and while co-production does not provide asylum seekers with legal citizenship status, if offers an opportunity for asylum seekers to act like citizens and supports their inclusion into society. It will be of interest to researchers, academics, policymakers, public services managers, and students in the fields of public management, public administration, organizational studies"-- Provided by publisher Bibliography Includes bibliographical references and index Notes Description based on print version record Subject Public administration -- Social aspects Political refugees -- Services for Social integration. Municipal services -- Citizen participation Citizenship. Municipal services -- Scotland -- Glasgow -- Citizen participation -- Case studies Public administration -- Social aspects -- Scotland -- Glasgow -- Case studies Political refugees -- Services for -- Scotland -- Glasgow -- Case studies POLITICAL SCIENCE -- Public Policy -- Social Security. POLITICAL SCIENCE -- Public Policy -- Social Services & Welfare. BUSINESS & ECONOMICS -- Information Management. BUSINESS & ECONOMICS -- Production & Operations Management. BUSINESS & ECONOMICS -- Operations Research. Citizenship. Municipal services -- Citizen participation. Political refugees -- Services for. Public administration -- Social aspects. Social integration. Scotland -- Glasgow. Genre/Form Case studies. Form Electronic book LC no. 2020694206 ISBN 9780429446153 0429446152 9780429820847 0429820844 9780429820854 0429820852 9780429820830 0429820836

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