| Description |
1 online resource (271 p.) |
| Series |
Issn Ser |
|
Issn Ser
|
| Contents |
Cover -- Why Quality Is Important and How It Applies in Diverse Business and Social Environments, Volume I -- Contents -- Acknowledgments -- Chapter 1 Introduction -- What Is Quality and What Does It Entail? -- Who Is the Publication Aimed at and How Could It Be Used? -- Chapter 2 Quality and Manufacturing Industries -- The Role of the Specification -- System Approaches to Conformance to Specifications -- Scope and Boundaries of Quality -- Central Role of the Specification -- Circular Economy -- Eco-Parks and a New Industrial Revolution -- Technology Verification |
|
Life-Cycle Perspective and Analysis -- Industry 4.0 -- Chapter 3 Quality and Service Industries -- What Is a Service Business or Organization? -- Internal and External Customers -- Going the Extra Mile and the Importance of Family -- Chapter 4 Quality, Risk, Opportunity, and Improvement -- Consistency and Variation -- Coefficients of Variation -- Risk as Likelihood -- Making Inferences -- Distributions -- Sampling -- Process Stability -- Risk as Likelihood and Consequence -- Uncertainty and Risk and Opportunity -- Risk Management and Risk-Based Thinking |
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Limits to Risk Management-Adulteration and Corruption -- Improvement -- Plan-Do-Check-Act -- Chapter 5 Quality and the Individual -- Leadership and the Individual -- Shame and Guilt, Is and Ought -- Personal Change and Improvement -- Chapter 6 Quality and the Team -- Pulling Together in the Same Direction -- Profiles and Team Roles -- Chapter 7 Quality and the Community -- Interested Parties, Stakeholders, and People -- Corporate Social Responsibility -- Triple Bottom Line -- Taguchi and Loss to Society -- Community and Quality -- Building Capabilities and Releasing Vision |
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Chapter 8 Quality, Health and Safety, and the Environment -- Standalone or Integrated? -- Quality, Safety and Environment Go Together -- Annex SL and Management System Integration -- Society Imperatives -- Chapter 9 Quality and Information Technology -- Software for QA and QC -- Software Quality -- Information Technology -- Chapter 10 Tools and Techniques for Quality -- Standards and Specifications -- Standards and Best Practice -- Quality Assurance and Control -- Audit -- Process Management -- Statistics -- The Systems Approach -- Chapter 11 Deployment for Quality |
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Quality Function Deployment (QFD) -- Benchmarking -- Maturity Grids -- Management Systems -- Statistical Quality and Process Control -- Process Management -- Business Process Engineering and Reengineering -- Chapter 12 Quality Management -- Responsibility -- Accountability, Transparency -- Triple Bottom Line, Internal Values, and Management of Behavior, Corruption -- Role and Effect of Standards -- Accreditation and certification -- Total Quality Management, Companywide Quality Control -- Quality in the Supply Chain -- Appendices -- Abbreviations -- Key Addresses |
| Notes |
Description based upon print version of record |
|
Probability Distribution Functions |
| Subject |
Total quality management.
|
|
Total quality management
|
| Form |
Electronic book
|
| ISBN |
9781947098541 |
|
1947098543 |
|
