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Book Cover
Author Michelli, Joseph A., 1960-

Title Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System / Joseph A. Michelli
Published New York : McGraw-Hill, [2011]


Location Call no. Vol. Availability
 W'PONDS  610.6 Mic/Pfe  AVAILABLE
Description xiii, 304 pages
Contents UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan
Summary Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry
Notes "Prepared with the assistance of UCLA Health System"--T.p. verso
Bibliography Includes bibliographical references and index
Subject UCLA Health System.
Medical care.
Total quality management.
Success in business.
Hospitals, University -- organization & administration.
Quality of Health Care -- organization & administration.
Organizational Innovation.
Author UCLA Health System.
ISBN 9780071773546 (alk. paper)
0071773541 (alk. paper)