| Description |
vii, 209 pages : illustrations ; 24 cm |
| Contents |
Ch. 1. ISO 9000 and Total Quality - The Relationship -- Ch. 2. Selecting the Appropriate Standard from the ISO 9000 Series -- Ch. 3. The ISO 9000 Language -- Ch. 4. Building a Quality System -- Ch. 5. Documentation -- Ch. 6. The Service Sector and ISO 9000 -- Ch. 7. Certification and the Audit Process -- Ch. 8. Quality Improvement -- Ch. 9. Implementing ISO 9000: The Steps to Certification -- Ch. 10. Other ISO Standards, Issues, and Developments -- Epilogue: Thoughts on the Future of ISO 9000 -- App. ISO 9001 Checklist |
| Bibliography |
Includes bibliographical references and index |
| Subject |
ISO 9000 Series Standards.
|
| Author |
Davis, Stanley, 1931-
|
| LC no. |
97029811 |
| ISBN |
0136137792 |
|
