| Description |
1 online resource (xxii, 196 pages) |
| Contents |
Machine generated contents note: 1. Providers, Older Adults, and Communication -- Core Question: Why do so many older adults feel dissatisfied with the quality of their provider relationships, and how can providers reduce this dissatisfaction? -- Introduction -- A Message to Service Providers -- Every Older Adult Has a History and a Story -- Here Is Frances's -- The Older Adult Wants What Every Person Wants Older Adults -- The Fastest Growing Segment of the Global Population -- Strain on Healthcare, Social Services Programs, and Providers -- The Expanding Network of Providers of Services to Older Adults -- Author Comment: Communication -- The Common Thread -- The Core Problem: Dissatisfaction with Provider Communication -- The High Costs of Miscommunication and Misunderstanding -- Poor Communication and Stress -- Core Barriers to Effective Communication -- Professional Reflection -- Model of Aging and Communication -- Plain Talk -- Author's Experience: My First Hospice Patient -- Worth Remembering -- Conclusion -- List of Main Points for Preview and Review -- Select Professional Journals -- Web Resources -- References -- 2. How to Learn and Implement the Person-Centered Approach to Communication -- Core Question: How can providers learn and implement the person-centered approach to interpersonal communication? -- Introduction -- The Core Problem and Five Key Recommendations -- First -- Do No Harm -- The Importance of Worldview -- How Personal View Influences the Communication Process -- Purposeful Modification of Worldview -- Narrative Stories Influence Physiology -- How Narrative Stories Can Impact Physiology -- Significance of Mental Interpretation in Forming Worldview -- Overall Approach for Learning to Improve Communication -- Shaping Worldview -- Implementation Science -- Provider Motivation to Improve Communication Skills -- The Next Steps -- Providers as Effective Communicators -- Clear Intentions Lead to Clear Results -- Four-Stage Model of Mastering New Learning and/or Skills -- Barriers to Improving Communication with Older Adults -- Conclusion -- List of Main Points for Preview and Review -- References -- 3. The Professional Relationship: The Foundation of Person-Centered Communication -- Core Question: How can a provider develop a respectful, person-centered relationship with an older adult? -- Introduction: The Next Most Important Step -- Communication Occurs within a Relationship -- Relationship: The Circuit for Communication -- Professional Relationships and Person-Centered Philosophy -- Definitions and Descriptions of Person-Centered Care -- Person Centered or Provider Centered? -- Person-Centered, Relationship-Based Service Delivery -- The Role of Rapport in Establishing a Person-Centered Relationship -- The Nature of Rapport -- Establishing Rapport in an Unequal Relationship -- Theories of Aging and Person-Centered Communication -- The Influence of Aging Theories in Establishing Rapport -- Erik Erikson's Eight-Stage Theory of Psychosocial Development -- Additional Methods for Cultivating Rapport -- Deepening Rapport -- Rapport and Mirroring -- Don't Call Me Honey! -- The Role of Deep Listening in Rapport Building -- Person-Centered Mindfulness -- Multitasking versus Mindfulness -- Service in the Digital Age -- Conclusion -- List of Main Points for Preview and Review -- Web Resources -- References -- 4. Nuts and Bolts of Interpersonal Communication: The Clinical Face of Service -- Core Question: What are the main characteristics of effective, respectful, person-centered communication? -- Introduction -- Provider -- Older Adult Interpersonal Communication -- The Two Faces of Service: Technical and Clinical -- Professional Provider Communication versus Social Communication -- Purposeful Communication: Content and Relationship -- Types of Communication: Verbal, Nonverbal, and Text-Based -- The Cycle of Communication -- The Three Components of the Provider-Older Adult Interaction -- The Seven C's of Effective, Competent Communication -- Waiting and Waiting -- Three Special C's -- Person-Centered Listening -- Self-Assessment: Professional Listening -- Encouraging Additional Disclosure and Elaboration -- The Three Types of Questions in the Provider-Older Adult Interaction -- Suggestions for Effective, Person-Centered Communication -- Barriers to Effective, Person-Centered Communication -- Providing Emotional Support: Helping Words, Harmful Words -- Concluding the Provider-Older Adult Interaction -- List of Main Points for Preview and Review -- Web Resources -- References -- 5. Person-Centered Communication: Ageism -- the Core Problem -- Core Question: What is ageism, and how does it impact the older adult, the provider-older adult relationship, and the person-centered approach to communication? -- Introduction -- Ageism -- A Formidable Expression of Bigotry -- Conceptual Basis of Ageism: Prejudice, Stereotyping, Discrimination -- Roots of Ageism -- Consequences of Ageism -- Ageism is an Assault on Respect and Dignity -- Elderspeak -- Elder Speak: Compare and Contrast -- Elder Abuse -- Detecting and Reporting Elder Abuse -- Conclusion -- List of Main Points for Preview and Review -- Web Resources -- References |
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6. Person-Centered Communication: Age-Related Changes, Cultural Challenges, and Difficult Conversations -- Core Question: How can the person-centered communication approach assist the provider when discussing sensitive issues with older adults, when interacting with older adults from another culture, and/or when interacting with older adults suffering from hearing loss, aphasia, or dementia? -- Introduction -- Providers, Older Adults, and the Exchange of Information -- Informed Consent -- Confidentiality -- Advance Health Care Directives -- Cultural Barriers -- Suggestions for Cross-Cultural Communication -- Age-Related Hearing Loss and Person-Centered Communication -- Causes of Age-Related Hearing Loss -- Experience of Hearing Loss -- The Teach-Back Technique -- General Recommendations for Providers -- Aphasia -- Suggestions for Communicating with Older Adults with Aphasia -- Communication with Older Adults with Cognitive Impairments -- Suggestions for Communicating with Older Adults with Alzheimer's -- Conclusion -- List of Main Points for Preview and Review -- Web Resources -- References -- 7. Person-Centered Communication and Stress: The Eighth C -- Calmness -- Core Question: How can the person-centered communication approach help lower frustration and stress for both the provider and older adult? -- Introduction: The Stress of Communication -- Poor Communication and Stress -- The Body's Stress Response -- The Experience of Stress: Fight-or-Flight or Tend-and-Befriend -- Definitions of Stress -- The Stress Response -- Resilience -- Do No Harm Revisited -- Provider Stress -- Community Living, Stress, and the Older Adult -- Stressors -- Common Occupational Stressors -- Professional Burnout -- Effects of Staff Burnout on Quality of Services -- Stress and the Provider's Personal Plan of Care -- The Key Role of Organization Administration -- Stress Plan of Care for the Provider -- Defusing Stress: Eliciting the Relaxation Response -- Time Out for the Professional -- The Stress of Commuting -- The Stress of Documentation -- Conclusion -- List of Main Points for Preview and Review -- Web Resources -- References -- 8. Person-Centered Communication: Mental Imagery and Imagined Interactions -- Core Question: How can mental imagery be used to improve the quality of provider/older adult interpersonal communication? -- Introduction -- Evidence for the Efficacy of Imagery -- Learning Curves and Developmental Trajectories -- Historical Use of Mental Imagery -- Contemporary Professional Applications of Mental Imagery -- Imagery: Self-Directed or Guided, Receptive or Active -- Process Imagery and End-State Imagery -- Daydreams, Imagined Interactions, Imaginal Communication -- The Safe Place: A Staging Area for Mental Rehearsal -- Using Imagery and Daydreaming to Improve Communication -- Physiologic Mechanisms of Imagery and Imaginal Interactions -- How to Script and Direct Mental Imagery -- Conclusion -- List of Main Points for Preview and Review -- Web Resources -- References -- 9. Neurocardiology of Communication: The Ninth C -- Coherence -- Core Question: How can a provider use findings from the field of neurocardiology to enhance the person-centered, interpersonal communication process? -- Introduction -- Pathways of Connection and Communication -- Neurocardiology -- The "Little Brain" in the Heart -- Heart-Brain Interaction and Interpersonal Communication -- Heart-Brain Intrapersonal Communication -- Heart Rate Variability, Human Emotions, and Coherence -- Coherence and Incoherence -- Heart-Focused Practical Applications for the Provider -- Energetic Ethics -- Conclusion -- List of Main Points for Preview and Review -- Web Resource -- References -- 10. The Physics of Interpersonal Communication: The Tenth C -- Connection -- Core Question: How can a provider use information from the field of quantum physics to enhance the person-centered, interpersonal communication process? -- Introduction -- The Most Profound Discovery in All of Science -- Distance Benevolent Intention -- Distance Intentionality -- The Central Intelligence Agency and Distance, Intention -- Advances in Research into Distance Intentionality -- Development of Quantum Mechanics and Entanglement -- Entanglement -- Entangled Human Beings -- The Interaction of Consciousness and Matter -- Bell's Theorem on Nonlocality |
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Note continued: Human -- Machine Interaction Anomalies -- Ethical Concerns Revisited -- Conclusion -- List of Main Points for Preview and Review -- Web Resources -- References -- 11. Person-Centered Interpersonal Communications: The Future of Aging -- Core Question: How might a person-centered, interpersonal communication approach benefit the providers and older adults of the high-tech future? -- Introduction -- Humanity's Family Tree: The Elders of Past, Present, and Future -- The Changing Role of the Elder -- The Future: Some Things Change, Some Do Not -- The Five Barriers to Effective Communication -- Revisited -- Predictions and Forecasts -- Good News, Bad News: Educated Guesses -- A Glimpse around the Bend -- Conclusion -- List of Main Points for Preview and Review -- Web Resources -- References |
| Summary |
Providers serving older adults face a growing problem. Older adults are becoming increasingly dissatisfied with service quality citing deficits in provider communication and relationship skills. The author argues this dissatisfaction is largely related to three widespread issues: ageism, use of professional jargon, and age-related changes in the older adult. To address these concerns, Dr. Storlie advocates adoption of an evidence-based, person-centered approach to communication. The benefits of person-centered communication are many. They can increase older adult satisfaction with provider services, enhance mutual respect and understanding, improve accuracy of information exchanged, positively impact service outcomes, increase compliance with provider recommendations, and reduce the frustration and stress often experienced by both provider and older adult. Rare to this genre, readers are introduced to several under-explored topics within the field of communication, along with methods for applying concepts from research findings into these topics to enhance the quality of interpersonal communication. Topics include the role of mental imagery in the communication process, the influence of neurocardiology on relationships, and controversial findings from research into quantum physics. The book concludes by highlighting progress made in narrowing the interpersonal communication gap and forecasts how communications-oriented technological advances might improve quality of life for 21st century older adults and the providers who serve them. Utilizing interdisciplinary case studies to illustrate common problematic situations, this book provides detailed exercises that explain how providers can integrate person-centered communication into their practices to improve provider-older adult interactions. Written in a style designed to maximize learning, it helps providers find the information they need, understand what they read, and apply what they've learned to improve professional communication. Person-Centered Communication with Older Adults is an essential guide for today's healthcare professionals and other aging-services providers, and also for the educators who help to prepare the providers of tomorrow |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Vendor-supplied metadata |
| Subject |
Older people -- Communication.
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Older people -- Care.
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Communication in medicine.
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POLITICAL SCIENCE -- Public Policy -- Social Security.
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POLITICAL SCIENCE -- Public Policy -- Social Services & Welfare.
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Communication in medicine
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Older people -- Care
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Older people -- Communication
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| Form |
Electronic book
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| ISBN |
9780128004333 |
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0128004339 |
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0124201326 |
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9780124201323 |
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