Title Transforming through processes : leading voices on BPM, people and technology / Joachim Van den Bergh, Sara Thijs, Stijn Viaene

Published Cham : Springer, 2014

Table of Contents
	Using New Digital Technologies to Innovate Business Processes and Create Customer Value: An Interview with Prof. Stijn Viaene					1
	Linking Up with Customers' Personal Lives					1
	Re-Balancing					2
	Adopting Technology Mindfully					3
	A Government Institution's BPM Tale: An Interview with Bert Schelfaut of VDAB					5
	Gaining Internal Credibility					5
	Providing Basic Processes					6
	Enabling the Transformation					6
	Business Process Improvement: Questioning the Status Quo---An Interview with Michael zur Muehlen					9
	Driving Business Process Improvement					9
	Overcoming Hurdles and Pitfalls					10
	BPM: Controlling Core Processes Effectively					11
	Process Excellence for Sustainable Business Growth: An Interview with Joost Claerbout of Barco					13
	Taking a Cross-Functional View					13
	Thinking and Acting as an Integrated Entity					14
	Just as Much Energy, More Discipline					14
	Managing: and Owning---Business Processes					15
	Value-Oriented Process Modelling: An Interview with Jan vom Brocke					17
	Making the Financial Impact Transparent					17
	Weighing All Factors					18
	Tailoring Process Modelling Methodologies					18
	Integrating Business Intelligence into Your Business Processes: An Interview with Oyku Isik					21
	Big Data is Growing Bigger and Faster					21
	From Real-Time to Right-Time Data					22
	Absorbing Data Immediately into Processes					22
	Adopting the Outside-in View: Customer-Oriented BPM---An Interview with Henri Buenen and Nele Aendekerk (EDF-Luminus)					25
	Fundamental Process Changes					25
	Process + People = Customer Experience					26
	Regarding New as Normal					27
	BPM Meets Social Software: An Interview with Hajo Reijers					29
	Enter Social Software					30
	Global Online Workforce					30
	New Generation of BPM Tools					30
	BPM in a BRIC Country: Spotlight on Brazil---An Interview with Professors Marcos Paulo Valadares de Oliveira and Marcelo Bronzo Ladeira					33
	Challenging Country Characteristics					33
	Standardisation Versus Informality and Flexibility					34
	BPM as an Opportunity					35
	A Cultural Fit for BPM: An Interview with Alec Sharp					37
	Changing Processes and Cultures					37
	Start with Small Successes					38
	Credibility is Key					39
	Focusing on BPM's Human Factor: An Interview with Els Van Keymeulen of Schoenen Torfs					41
	Caring for Employees					41
	Inspiring Customer-Centricity					42
	Balancing Standards and Flexibility					42
	Long-Term Competitive Advantage					43
	Mitigate, Reduce or Prevent: Managing Risks in Business Processes---An Interview with Kevin McCormack					45
	Managing an Intangible					45
	Building Risk Management Practices into Business Processes					46
	Managing Risk from a Process Perspective					46
	The Next Wave in Process Thinking: An Interview with Hendrik Vanmaele					49
	BPM's Heritage					49
	Focusing Attention on the Process Perspective					50
	Mastering Processes to Deal with Complexity					51
	Ambidextrous BPM: Making BPM Exciting Again---An Interview with Prof. Michael Rosemann					53
	Exploitation and Exploration					53
	The Outside-in Perspective					54
	Embedding Ambidextrous BPM					54
	Striking a Balance Between Exploration and Exploitation					55

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Description 1 online resource (xi, 55 pages) Series SpringerBriefs in Business Process Management, 2197-9618 SpringerBriefs in business process management, 2197-9618 Contents 880-01 Using new digital technologies to innovate business processes and create customer value -- An interview with Prof Stijn Viaene -- A government institution's BPM tale -- An interview with Bert Schelfaut of VDAB -- Business process improvement: questioning the status quo -- An interview with Michael zur Muehlen -- Process excellence for sustainable business growth -- An interview with Joost Claerbout of Barco -- Value-oriented process modelling -- An interview with Jan vom Brocke -- Integrating business intelligence into your business processes -- An interview with Öykü Işik -- Adopting the outside-in view: customer-oriented BPM -- An interview with Henri Buenen and Nele Aendekerk (EDF-Luminus) -- BPM meets social software -- An interview with Hajo Reijers -- BPM in a developing BRIC country -- spotlight on Brazil -- An interview with Professors Marcos Paulo Valadares de Oliveira and Marcelo Bronzo Ladeira -- A cultural fit for BPM -- An interview with Alec Sharp -- Focusing on BPM's human factor -- An interview with Els Van Keymeulen of Schoenen Torfs -- Mitigate, reduce or prevent: managing risks in business processes -- An interview with Kevin McCormack -- The next wave in process thinking -- An interview with Hendrik Vanmaele -- Ambidextrous BPM -- making BPM exciting again -- An interview with Prof Michael Rosemann 880-01/(Q Using new digital technologies to innovate business processes and create customer value -- An interview with Prof Stijn Viaene -- A government institution's BPM tale -- An interview with Bert Schelfaut of VDAB -- Business process improvement: questioning the status quo -- An interview with Michael zur Muehlen -- Process excellence for sustainable business growth -- An interview with Joost Claerbout of Barco -- Value-oriented process modelling -- An interview with Jan vom Brocke -- Integrating business intelligence into your business processes -- An interview with {uml}Oyk{uml}u I¿Ґik -- Adopting the outside-in view: customer-oriented BPM -- An interview with Henri Buenen and Nele Aendekerk (EDF-Luminus) -- BPM meets social software -- An interview with Hajo Reijers -- BPM in a developing BRIC country -- spotlight on Brazil -- An interview with Professors Marcos Paulo Valadares de Oliveira and Marcelo Bronzo Ladeira -- A cultural fit for BPM -- An interview with Alec Sharp -- Focusing on BPM's human factor -- An interview with Els Van Keymeulen of Schoenen Torfs -- Mitigate, reduce or prevent: managing risks in business processes -- An interview with Kevin McCormack -- The next wave in process thinking -- An interview with Hendrik Vanmaele -- Ambidextrous BPM -- making BPM exciting again -- An interview with Prof Michael Rosemann Summary This book presents a series of twelve short interviews with inspiring practitioners and academics sharing insights in the world of process and transformation. The interviews tackle issues and questions about the future of Business Process Management (BPM), the impact of emerging technologies and customer centricity. It focusses the pitfalls in BPM implementations as well as cultural aspects and many more specific views. With the insights and experiences of leading experts the book provides a basis for the reader to achieve the next level of business process excellence, a discipline that holds potential for both practice and research Notes Online resource; title from PDF title page (SpringerLink, viewed January 20, 2014) Subject Technological innovations -- Management Management. Management information systems. Business -- Data processing. Management Information Systems management. BUSINESS & ECONOMICS -- Industrial Management. BUSINESS & ECONOMICS -- Management. BUSINESS & ECONOMICS -- Management Science. BUSINESS & ECONOMICS -- Organizational Behavior. Science économique. Affaires. Business -- Data processing Management Management information systems Technological innovations -- Management Form Electronic book Author Thijs, Sara, author Viaene, Stijn, author ISBN 9783319039374 3319039377 3319039369 9783319039367

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