| Description |
1 online resource (357 pages) |
| Contents |
1. Service science, quo vadis? / Peter Géczy, Noriaki Izumi, Kôiti Hasida -- 2. Model-driven engineering of service-oriented systems: a research agenda / Dragan Gaševic, Marek Hatala -- 3. Fundamental patterns for enterprise integration services / Stephan Aier, Robert Winter -- 4. Information stewardship in cloud computing / David Pym, Martin Sadler -- 5. Servitized enterprises for distributed collaborative commerce / Haluk Demirkan, James C. Spohrer -- 6. An approach to deploying SOA in technological information integration: a case study / Zhuofeng Zhao, Haifang Fu, Jun Fang -- 7. Service composition based software solution design: a case study in automobile supply chain / Tong Mo -- 8. Supermarket service modeling and evaluation / Dihui Bao -- 9. Service science, management and engineering education: a unified model for university / Jianliang Wei, Jianhua Chen, Qinghua Zhu -- 10. Exploration of Adoption of Service Innovations through Technology Road-Mapping: Case of Location Based Services / Tugrul Daim, Robert Harmon, Haluk Demirkan -- 11. Pricing integrated customer solutions: a process-oriented perspective on value appropriation / Sebastian Bonnemeier, Ferdinand Burianek, Ralf Reichwald -- 12. An ideation framework for service process improvement / Maya Kaner, Reuven Karni -- 13. Preliminary discussions on several characteristics of service value / Chao Ma, Zhongjie Wang, Xiaofei Xu -- 14. An integrated methodology for the evaluation of electronic port services / Nikolaos Marianos, Maria Lambrou -- 15. Using system dynamics to analyze customer experience design / Yen-Hao Hsieh, Soe-Tsyr Yuan -- 16. Modeling of service systems / Martin Böttcher, Klaus-Peter Fähnrich -- 17. A structured test approach for service concepts / Thomas Burger, Kwang-Jae Kim, Thomas Meiren -- 18. Service blueprinting as a failure elimination tool in the case of outsourcing services / Pirjo Yli-Viitala, Jari Kuusisto, Kyrill Meyer -- 19. Simulation based evaluation of service science productivity for solution providers / Sven M. Tackenberg [and others] -- 20. Safety alarm systems and related services: from potholes to innovation opportunities / Satu Pekkarinen, Helinä Melkas |
| Summary |
"This book is a compendium of research that proves to be an indispensable resource for cutting-edge knowledge in service science that is understood as a broad research field that embodies all the aspects that relate to services, their planning, design, operation, evaluation, and improvement"--Provided by publisher |
| Analysis |
Computational service techniques |
|
Service design and modeling |
|
Service engineering |
|
Service innovation |
|
Service marketing |
|
Service science |
|
Service supply and value chain management |
|
Simulation in service science |
|
Strategic management of services |
| Bibliography |
Includes bibliographical references |
| Notes |
Title screen (IGI Global, viewed Apr. 22, 2012) |
| Subject |
Service industries -- Management.
|
|
Service industries -- Information technology
|
|
Service-oriented architecture (Computer science)
|
|
Service industries -- Management
|
|
Service-oriented architecture (Computer science)
|
| Form |
Electronic book
|
| Author |
Galup, Stuart
|
|
IGI Global.
|
| ISBN |
9781466615847 |
|
1466615842 |
|
