Front Cover; Understanding the Communication Process in the Workplace; Copyright page; Contents; Series preface; Unit specification; Workbook introduction; Session A: The communication process; Session B: Communication media; Performance checks; Reflect and review
Summary
"When you have completed this workbook, you will be better able to: understand how important it is that there is clear communication throughout the working environment; recognize and overcome barriers to communication; select and use the method of communication which is most suited to the circumstances; check that messages are clearly received and understood, however they are sent"--Page x
