Superseries Managing Performance; Copyright; Contents; Series preface; Unit specification; Workbook introduction; 1 ILM Super Series study links; 2 Links to ILM qualifications; 3 Links to S/NVQs in management; 4 Workbook objectives; 5 Activity planner; Session A Measuring performance; 1 Introduction; 2 What is performance measurement?; 3 Performance measurement principles; 4 A range of performance measures; 5 Financial performance measures; 6 Non-financial performance measures; 7 External comparisons; 8 Stakeholders and their objectives; 9 Summary
Session B Monitoring and improving performance1 Introduction; 2 Developing performance standards; 3 Monitoring performance; 4 Improving performance; 5 Summary; Session C Making work more rewarding; 1 Introduction; 2 Taking the skill out of work; 3 Reviewing the theory; 4 Job enrichment; 5 Job rotation and job enlargement; 6 Job enrichment in practice; 7 Summary; Session D The team leader's role; 1 Introduction; 2 Needs and your team; 3 Motivation and the team; 4 Managing performance to meet objectives; 5 Job enrichment; 6 Job enrichment and the team; 7 Summary; Performance checks
1 Quick quiz2 Workbook assessment; 3 Work-based assignment; Reflect and review; 1 Reflect and review; 2 Action plan; 3 Extensions; 4 Answers to self-assessment questions; 5 Answers to activities; 6 Answers to the quick quiz; 7 Certificate
Summary
"This workbook is intended to help you understand how to meet performance targets, and agree [to] targets that are realistic"--Page x
