A Management Guide -- Drivers of Business Change -- New-Age Business Drivers -- E-Business Technology Drivers -- Organizational Responses to Business Drivers -- Questioning the Mission and the Value Proposition -- Questioning the Time Horizon -- Questioning the Leadership Style -- Questioning Stability -- Questioning Control -- Questioning Service Styles -- Questioning Approaches to Work -- Questioning Roles, Jobs, and Organizational Structures -- Questioning Knowledge at Work -- Questioning the Integration of Information -- Principles of Process Management -- Guiding Concepts -- The 10 Principles of Process Management -- New-Age Company Experiences -- The Morningstar Packing Company -- Stanford University's Financial Aid Office -- Rexall.com -- The Process Management Framework -- Process Management Principles -- Framework Description -- The Framework as a Process of Discovery and Learning -- Framework Traceability -- Defining the Business Context for Change -- Architecting Processes and Aligning Business Strategies -- Creating the Vision for Change -- Understanding the Existing Process -- Renewing the Process Design -- Developing Enablers and Support Mechanisms -- Implementing the Change -- Operating the Process and Continuing to Improve -- Scaling the Process Renewal Framework -- Related Professional Practices -- Project Management Essentials -- A Few Fundamentals -- Project Management Roles and Structure -- Project Management Stages -- Closing Project Management Guidelines -- Mitigating Business Risk -- What Is at Risk?
Summary
This book guides managers through the transition from the traditional offline ways of doing business to incorporating e-commerce and the Internet as a business tool to interact and transact
Bibliography
Includes bibliographical references and index
Notes
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL
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