|
|
|
1
|
|
Service Quality Analysis -- / 15.4.2.
|
2014
|
1
|
|
Service Quality Evaluation in the Tourism Industry: A SWOT Analysis Approach / / Marianna Tsitsiloni, Evangelos Grigoroudis --
|
2013
|
1
|
|
Service Quality Gap Model -- / 11.5.1.
|
2014
|
1
|
|
Service Quality Impact -- / 5.8.2.
|
2014
|
1
|
|
Service Reliability -- / 2.5.4.
|
2014
|
1
|