| Description |
1 online resource (xiv, 354 pages) : illustrations |
| Contents |
Praise -- About EQ-i 2.0 -- Introduction -- Part I. : The EQ Explosion -- 1. : Exploring Emotional Intelligence -- Redefining Intelligence and Achievement -- What Are the Differences between IQ and EQ -- A Brief History of Emotional Intelligence -- What About Cognitive Intelligence -- Comparing IQ and EQ -- What Are the Building Blocks of EQ -- This Book and the EQ-i 2.0 -- Can I Really Enhance My EQ -- Does It Matter Whether You're Emotionally Smart or Dumb -- The Importance of Emotional Intelligence in the Business World |
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2. : The Airport and the ABCDEsFlight Canceled -- The ABCDEs -- Changing Hot Feelings to Cool Feelings -- The Major Musts and the Absolute Shoulds -- Tune in to What Your Body Is Telling You -- A Happy Ending -- Part II. : The Self-Perception Realm -- 3. : Emotional Self-Awareness -- Know Thyself -- The Boss as Despot -- Addressing the "Boss as Despot" -- Self-Awareness Gone Missing in Action -- Become Aware of Others' Reactions to Your Behavior -- Know Your "Ouch Points" -- Exercises -- Self-Assessment -- Self-Assignments -- 4. : Self-Regard -- Self-Regard Is Not Self-Esteem -- Like Yourself, Warts and All |
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Don't Bite Off More Than You Can ChewExercises -- Self-Assessment -- Self-Assignments -- 5. : Self-Actualization -- Set Action-Oriented Goals -- Do What You Love -- Let Your Internal Light Shine -- Live Life to the Fullest -- Strike a Balance -- Exercises -- Self-Assessment -- Self-Assignments -- Part III. : The Self-Expression Realm -- 6. : Emotional Expression -- How Self-Awareness Plays Out in the Public Eye -- Expression of Authentic and Congruent Emotions -- Expression of Non-Congruent Emotions -- Exercises -- 7. : Independence -- The Buck Stops with You -- Be Decisive -- Pursue New Interests |
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Making Your Work Decisions WorkExercises -- Self-Assessment -- Self-Assignments -- 8. : Assertiveness -- What Is Meant by Assertiveness -- Assertiveness Is Not Aggression -- Using Assertiveness at Work -- Overcoming Passiveness and Passive-Aggressive Behavior -- Indirect Assertiveness -- The Benefits of Assertiveness -- Exercises -- Self-Assessment -- Self-Assignments -- Part IV. : The Interpersonal Realm -- 9. : Interpersonal Relationships -- Key Skills for Better Relationships -- Making and Keeping Friends -- Exercises -- Self-Assessment -- Self-Assignments -- 10. : Empathy -- What Empathy Is Not |
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Put Emotions on HoldAsk Excavating Questions -- Focus on the Other's Subjective Perspective -- Exercises -- Self-Assessment -- Self-Assignments -- 11. : Social Responsibility -- The Queen of Hearts -- Corporate Social Responsibility -- Helping Others Helps Yourself -- Seinfeld and the Good Samaritan -- Exercises -- Self-Assessment -- Self-Assignments -- Part V. : The Decision-Making Realm -- 12. : Reality Testing -- Be Objective -- Don't Fear the Worst ... -- ... But Take off Those Rose-Colored Glasses -- Exercises -- Self-Assessment -- Self-Assignments -- 13. : Problem Solving -- Six Steps for Solving Problems |
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Externalize, Visualize, and Simplify |
| Summary |
REVISED AND UPDAT ED WITH NEW RESEARCH INTO EQ AND PERSONAL AND CAREER SUCCESS What is the formula for success at your job? As a spouse? A parent? A Little League baseball coach or behind the bench of a minor hockey team? What does it take to get ahead? To separate yourself from the competition? To lead a less stressful and happier existence? To be fulfilled in personal and professional pursuits? What is the most important dynamic of your makeup? Is it your A) intelligence quotient? or B) emotional quotient? If you picked "A", you are partly correct. Your intelligence quotient can be a predic |
| Bibliography |
Includes bibliographical references (pages 323-342) and index |
| Notes |
English |
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Print version record |
| Subject |
Emotional intelligence.
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Success -- Psychological aspects.
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PSYCHOLOGY -- Physiological Psychology.
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Emotional intelligence
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Success -- Psychological aspects
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| Form |
Electronic book
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| Author |
Book, Howard E.
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| LC no. |
2012382460 |
| ISBN |
9780470952665 |
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0470952660 |
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0470952644 |
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9780470952641 |
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0470952873 |
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9780470952870 |
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1299314155 |
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9781299314153 |
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