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Title Banking services and the consumer : a report / by the National Consumer Council
Published London ; New York : Routledge, ©2012
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Description 1 online resource
Series Routledge library editions: banking & finance ; v. 37
Routledge library editions. Banking and finance ; v. 37
Contents Section 1. Conclusions and recommendations -- section 2. Banking services and the consumer -- section 3. Cash, cheques, credits, debits and charges -- section 4. Access to banking services -- section 5. New technology -- section 6. Banking services and the law -- section 7. The resolution of disputes between bank and customer -- section 8. Saving and borrowing -- section 9. Competition and regulation -- section 10. Northern Ireland and Scotland -- section 11. Executor and trustee services
Summary This report, prepared for the government by the National Consumer Council, examines money transmission, access to banking services, new technology, banking and the law, disputes between bank and customer, saving and borrowing. There are special sections on Northern Ireland and Scotland and on bank executor and trustee work - all from a consumer perspective. It is based on the findings of two surveys of consumer attitudes to banking services and evidence from the banks and building societies themselves
Notes Print version record
Subject Banks and banking -- Customer services -- Great Britain
BUSINESS & ECONOMICS -- Banks & Banking.
Banks and banking -- Customer services.
Great Britain.
Form Electronic book
Author National Consumer Council
ISBN 1136297081