Sect. I. An Overview of Marketing Management. 1. Marketing and the Marketing Management Process. 2. The Strategic Role of Marketing -- Sect. II. Market Opportunity Analysis. 3. Environmental Analyis. 4. Industry Dynamics and Strategic Change. 5. Consumer Marketing and Buying Behavior. 6. Organizational Markets and Buying Behavior. 7. Marketing Information and Marketing Research. 8. Market Segmentation and Market Targeting. 9. Positioning Decisions -- Sect. III. Developing Strategic Marketing Programs. 10. Business Strategies and Marketing-Program Decisions. 11. Product and Services Decisions. 12. Developing and Testing New Products and Services. 13. Pricing Decisions. 14. Distribution Decisions. 15. Promotion Decisions. 16. Personal Selling Decisions -- Sect. IV. Strategic Marketing Programs for Selected Situations. 17. Strategies for New and Growing Markets. 18. Strategies for Mature and Declining Markets -- Sect. V. Implementing and Controlling Strategic Marketing Programs. 19. Implementing Business and Marketing Strategies. 20. Controlling Marketing Strategies and Programs. App. Calgolia Inc.: A Strategic Approach To International Marketing