pt. 1. Communication Skills. 1. Non-Verbal Communication. 2. Paralinguistic Features of Communication. 3. Verbal Communication -- pt. 2. Interviews. 4. Purpose of Interviews. 5. Scene Setting. 6. Gathering Information. 7. Involving the Interviewee. 8. Completing the Interview. 9. Dealing with Difficult Situations. 10. Working with Interpreters. 11. Interviewing Skills in Context -- pt. 3. Professional Meetings. 12. Preparation. 13. Communication Roles. 14. Presenting Self. 15. Meetings Skills in Context -- pt. 4. Presentation Skills. 16. Preparation. 17. Effective Use of Voice. 18. Delivering Content. 19. Establishing Rapport with the Audience. 20. Using Non-Verbal Communication. 21. Effective Use of Audio Visual Aids
Summary
"[The book] offers practical advice and guidance on developing communication skills for the health professional. The first section has a comprehensive description of the verbal and non-verbal behaviours that constitute communication. These definitions form a common terminology for the later sections which deal with a variety of clinical and professional communication contexts." - Back cover
Bibliography
Includes bibliographical references (pages 368-374) and indexes