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Book Cover
Book
Author Neely, A. D. (Andy D.)

Title The performance prism : the scorecard for measuring and managing stakeholder relationships / Andrew Neely, Chris Adams and Mike Kennerly
Published London : Prentice Hall Financial Times, 2002

Copies

Location Call no. Vol. Availability
 MELB  658.4013 Nee/Ppt  AVAILABLE
Description xv, 393 pages : illustrations ; 25 cm
Contents 1. Measuring and Managing Performance in the 21st century -- 2. The Measurement Mantra -- 3. Managing with Measures -- 4. Managing Stakeholder Relationships - the Business Issues -- 5. The Performance Prism Framework -- 6. Managing Investor Relationships with Measures -- 7. Managing Customer Relationships with Measures -- 8. Managing Employee Relationships with Measures -- 9. Managing Supplier and Alliance Relationships with Measures -- 10. Managing Regulator and Community Relationships with Measures -- 11. The Performance Prism in Practice -- 12. Getting Started on the Journey -- App. Performance Measurement and Management Self-Assessment Checklist
Notes Includes index
One CD-ROM in pocket at back of book
Bibliography Includes bibliographical references and index
Notes System requirements: CD-ROM drive; suitable web browser for HTML file "Measures catalogue.chm"
Subject Performance standards.
Organizational effectiveness.
Success in business.
Author Adams, Chris, 1956-
Kennerley, Mike.
LC no. 00002436
ISBN 0273653342 :