Description |
xv, 393 pages : illustrations ; 25 cm |
Contents |
1. Measuring and Managing Performance in the 21st century -- 2. The Measurement Mantra -- 3. Managing with Measures -- 4. Managing Stakeholder Relationships - the Business Issues -- 5. The Performance Prism Framework -- 6. Managing Investor Relationships with Measures -- 7. Managing Customer Relationships with Measures -- 8. Managing Employee Relationships with Measures -- 9. Managing Supplier and Alliance Relationships with Measures -- 10. Managing Regulator and Community Relationships with Measures -- 11. The Performance Prism in Practice -- 12. Getting Started on the Journey -- App. Performance Measurement and Management Self-Assessment Checklist |
Notes |
Includes index |
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One CD-ROM in pocket at back of book |
Bibliography |
Includes bibliographical references and index |
Notes |
System requirements: CD-ROM drive; suitable web browser for HTML file "Measures catalogue.chm" |
Subject |
Performance standards.
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Organizational effectiveness.
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Success in business.
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Author |
Adams, Chris, 1956-
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Kennerley, Mike.
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LC no. |
00002436 |
ISBN |
0273653342 : |
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