Description |
xviii, 212 pages ; 26 cm |
Contents |
Ch. 1. (Mis) Communication -- Ch. 2. Patron and Staff Diversity -- Ch. 3. Personality Differences, Conflicts, and Creativity -- Ch. 4. Power Use and Abuse -- Ch. 5. Letting Professionals Be Just That -- Ch. 6. Supervising the Support Staff -- Ch. 7. Career Management -- Ch. 8. Making the Roles Clear -- Ch. 9. Hiring the Right Person for the Job -- Ch. 10. Complying with "Implied Contracts" -- Ch. 11. Work Scheduling That Works -- Ch. 12. Potential Pitfalls in Performance Evaluations -- Ch. 13. Finding Value in Performance Evaluations -- Ch. 14. Unionization -- Ch. 15. Unethical Behavior -- Ch. 16. Managing Risk and Change -- Ch. 17. The Unhealthy Workplace -- Ch. 18. Workplace Crime and Violence -- Ch. 19. Total Quality Management -- Appendix: Management Maxims: Guidelines for Browsers |
Bibliography |
Includes bibliographical references and index |
Subject |
Library administration -- United States.
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Public libraries -- United States -- Administration.
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Author |
Carson, Kerry D. (Kerry David), 1946-
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Phillips, Joyce Schouest.
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LC no. |
95017893 |
ISBN |
0838906559 (alk. paper) |
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