Title Design and control of workflow processes : business process management for the service industry / Hajo A. Reijers

Published Berlin ; New York : Springer, [2003] ©2003

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Location	Call no.	Vol.	Availability
MELB	658.51 Rei/Dac		AVAILABLE

Description xii, 320 pages : illustrations ; 24 cm Series Lecture notes in computer science ; 2617 Lecture notes in computer science ; 2617 Contents 1. Introduction -- 2. Workflow Modeling -- 3. Workflow Design -- 4. Performance Evaluation of Workflows -- 5. Resource Allocation in Workflows -- 6. Heuristic Workflow Redesign -- 7. Systems and Practical Experience -- 8. Conclusion -- A. The Bottom-Level Workflow Model -- B. The Fourier Transform -- C. The Simulation of the Workbench Bibliography Includes bibliographical references (pages [307]-320) and index Notes Also available via the World Wide Web. (Restricted to LINK subscribers) English Subject Production management -- Mathematical models. Service industries -- Management -- Mathematical models. Workflow -- Management -- Mathematical models. Author LINK (Online service) LC no. 2003045661 ISBN 3540011862 (softcover : alk. paper)

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