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Book Cover
Book
Author Groff, Todd R.

Title Introduction to knowledge management : KM in business / Todd R. Groff and Thomas P. Jones
Published Amsterdam ; Boston : Butterworth-Heinemann, [2003]
©2003

Copies

Location Call no. Vol. Availability
 MELB  658.4038 Gro/Itk  AVAILABLE
Description vii, 183 pages : illustrations ; 28 cm
Series Jones, Thomas P
Contents 1. Introducing KM -- 2. Personal KM -- 3. Capture and corroborate -- 4. Organize and secure -- 5. Analyze and collaborate -- 6. Storytelling and knowledge transfer -- 7. Systems thinking -- 8. Harnessing Metcalfe's law: Utility = Nodes² -- 9. 3D communication -- 10. Building in knowledge exchange -- 11. Developing KM strategies -- 12. The ethics of KM -- 13. Metrics and taming wicked problems -- 14. Careers in KM
Notes Includes bibliographical references and index. Ch. 1. Introducing KM -- Ch. 2. Personal KM -- Ch. 3. Capture and Corroborate -- Ch. 4. Organize and Secure -- Ch. 5. Analyze and Collaborate -- Ch. 6. Storytelling and Knowledge Transfer -- Ch. 7. Systems Thinking -- Ch. 8. Harnessing Metcalfe's Law: Utility = Nodes[superscript 2] -- Ch. 9. 3D Communication -- Ch. 10. Building in Knowledge Exchange -- Ch. 11. Developing KM Strategies -- Ch. 12. The Ethics of KM -- Ch. 13. Metrics and Taming Wicked Problems -- Ch. 14. Careers in KM. Summary: This book is a learning tool that outlines how knowledge management works and the impact it has on organisations and introduces a range of tools, techniques and terminology aimed at enhancing innovation, communication and dedication among individuals and workgroups. The chapters are: Introducing knowledge management; Personal knowledge management; Capture and corroborate; Organise and secure; Analyze and collaborate; Storytelling and knowledge transfer; Systems thinking; Harnessing Metcalfe's Law: utility = nodes2; 3D communication; Building in knowledge exchange; Developing KM strategies; The ethics of KM; Metrics and taming wicked problems; Careers in KM
Bibliography Includes bibliographical references and index
Notes Also available online via the World Wide Web, by subscription to Books24x7 (BusinessPro)
Subject Knowledge management.
Author Jones, Thomas P.
Books24x7, Inc.
LC no. 2003043696
ISBN 0750677287
9780750677288