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E-book

Title Total quality management (TQM) : concepts, implementation and applications / Jeffry A. Doney, editor
Published New York : Nova Science Publishers, [2019]

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Description 1 online resource
Series Management science--theory and applications
Management science--theory and applications series.
Contents Quality of administrative services in higher education institutions and customer satisfaction : a SERVQUAL application / Eleni Sfakianaki, Spiridon Rizos and Andreas Kakouris -- Total quality management, organizational culture and performance : a study of SMEs in a developing economy / Gamal Abdualmajed Ali, Haim Hilman and Abdullahi Hassan Gorondutse -- Incremental and radical innovation through total quality management / Lorena Para-Gonzales, Daniel Jimenez-Jimenez and Angel Rafael Martinez-Lorente
Bibliography Includes bibliographical references and index
Notes Online resource; title from PDF title page (EBSCO, viewed June 12, 2019)
Subject Total quality management.
Total Quality Management
BUSINESS & ECONOMICS -- Industrial Management.
BUSINESS & ECONOMICS -- Management.
BUSINESS & ECONOMICS -- Management Science.
BUSINESS & ECONOMICS -- Organizational Behavior.
Total quality management
Form Electronic book
Author Doney, Jeffry A., editor
ISBN 9781536156027
1536156027