Quality of administrative services in higher education institutions and customer satisfaction : a SERVQUAL application / Eleni Sfakianaki, Spiridon Rizos and Andreas Kakouris -- Total quality management, organizational culture and performance : a study of SMEs in a developing economy / Gamal Abdualmajed Ali, Haim Hilman and Abdullahi Hassan Gorondutse -- Incremental and radical innovation through total quality management / Lorena Para-Gonzales, Daniel Jimenez-Jimenez and Angel Rafael Martinez-Lorente
Bibliography
Includes bibliographical references and index
Notes
Online resource; title from PDF title page (EBSCO, viewed June 12, 2019)