Deakin University / All Locations

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Titles (1-4 of 4)
Henry Stewart talks. Business & management collection. Contact center management
1 2009 From agent to expert : the future of the contact center advisor Millard, Nicola, (Customer Experience Futurologist, British Telecommunications PLC., UK) London : Henry Stewart Talks, 2009 Rating:
2 2009 The call and contact centre trainer as change agent Shellabear, Steve, (Principal Consultant, Dancing Lion Training & Consultancy Ltd., UK) London : Henry Stewart Talks, 2009 Rating:
3 2009 The human side of contact centers : work design and human resource practices Holman, David (David J.) London : Henry Stewart Talks, 2009 Rating:
4 2010 SMS: customer leading or customer led? Crank, Amanda, (Customer Service Operations Manager, The Co-operative Financial Services, UK), speaker London : Henry Stewart Talks, 2010 Rating: Electronic Resources
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From agent to expert : the future of the contact center advisor