| Description |
1 online resource (1 volume) : illustrations |
| Contents |
Business-integrated quality systems -- Integrated planning -- Process control -- Continuous improvement -- Management of human resources -- Control chart constants -- Control chart equations -- Area under the standard normal curve -- Simulated certification exam questions |
|
Organizational structures -- The quality function -- Approaches to quality -- Customer-focused organizations -- Strategic planning -- Understanding customer expectations and needs -- Benchmarking -- Organizational assessment -- Quantifying process variation -- Quality audits -- Supply chain management -- Effective change management -- Define stage -- Measure stage -- Analyze stage -- Improve/design stage -- Control/verify stage -- Motivation theories and principles -- Management styles -- Resource requirements to manage the quality function |
| Summary |
"Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ, and also serves as an essential on-the-job reference." |
| Bibliography |
Includes bibliographical references and index |
| Notes |
English |
|
Print version record |
| Subject |
Quality control -- Handbooks, manuals, etc
|
|
Reliability (Engineering) -- Handbooks, manuals, etc
|
|
Management -- Handbooks, manuals, etc.
|
|
Management
|
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Quality control
|
|
Reliability (Engineering)
|
| Genre/Form |
Handbooks and manuals
|
| Form |
Electronic book
|
| Author |
Keller, Paul A. (Paul Andrew)
|
| LC no. |
2012037639 |
| ISBN |
9780071799256 |
|
0071799257 |
|
