| Description |
841 pages |
| Contents |
Ch. 1. Characteristics of Employment and Human Resource Management in the Tourism and Hospitality Industry / Salih Kusluvan -- Ch. 2. Employee Attitudes and Behaviors and their Roles for Tourism and Hospitality Businesses / Salih Kusluvan -- Ch. 3. The Status of Tourism Employment / Roy C. Wood -- Ch. 4. Attitudes of the Young to Careers in Hospitality and Tourism: Review and Recommendations / John Tribe and Acolla Lewis -- Ch. 5. Perceptions and Attitudes of Undergraduate Tourism Students towards Working in the Tourism and Hospitality Industry in a Developing Economy / Salih Kusluvan and Zeynep Kusluvan -- Ch. 6. Why Don't Hospitality Students Keep the Faith? A Research Report on Hospitality Students' Commitment to Careers in the Industry / Rick A. Fraser -- Ch. 7. Undergraduate Tourism Students' Satisfaction with Student Work Experience and its Impact on their Future Career Intentions: A Case Study / Salih Kusluvan, Zeynep Kusluvan and Duygu Eren -- Ch. 8. Managing Students as a Flexible Labour Resource in Hospitality and Tourism in Central and Eastern Europe and the UK / Rosemary Lucas and Keith Johnson -- Ch. 9. Managing the Service Encounters in Tourism / Nick Johns and Jan Mattsson -- Ch. 10. Service Behaviors and Customer Satisfaction / Kathryn Frazer Winsted -- Ch. 11. The Role of Nonverbal Communication in Service Encoutners / D. S. Sundaram and Cynthia Webster -- Ch. 12. Emotional Labor in the Hospitality and Tourism Industry / J. Andrew Morris -- Ch. 13. Organizational Citizenship Behavior in the Hospitality and Tourism Industry / David L. Turnipseed -- Ch. 14. The Quintessential Relationship: Service Predispositions and Quality Assurance / Darren Lee-Ross -- Ch. 15. The First Step to Service Excellence in the Global Tourism and Hospitality Environment: Selecting Service-Oriented Personnel / Shawn M. Carraher, Jorge Mendoza, Charles E. Carraher and Lyle Schoenfeldt -- Ch. 16. Organizational Socialization: Messages, Meanings, and Making Sense / Cheri A. Young -- Ch. 17. Training and Development in Tourism Organizations / Patricia L. Janes -- Ch. 18. Motivation Research in Hospitality between 1990 and 2001: A Prescriptive Review of the Literature / Tony Simons -- Ch. 19. Managing Job Satisfaction in the Russian Lodging Industry: Cultural Analysis and Implications / Skip Swerdlow and Wesley S. Roehl -- Ch. 20. Job Stress in Hospitality and Tourism Organizations: Sources, Consequences and Management / Kemal Birdir, Mustafa Tepeci and Asim Saldamli -- Ch. 21. Effective Communication with Employees / Conrad Lashley -- Ch. 22. Managing the Visitor's Experience through Internal Marketing / Debra Leighton and Richard J. Varey -- Ch. 23. Employee Service Quality Issues: Meeting the Needs of Our Internal Customers / Mark A. Bonn -- Ch. 24. Organizational Culture and Its Impacts on Employee Attitudes and Behaviors in Tourism and Hospitality Organizations / Zeynep Kusluvan and Kurtulus Karamustafa -- Ch. 25. Constructing a Climate and Culture for Service in the Tourism Industry / Beth G. Chung and Benjamin Schneider -- Ch. 26. Managing Employee Cross-cultural Atittudes and Behaviours in Australia's Tourism Industry / Heather Mallinson and Jane James -- Ch. 27. Organizational Committment in Tourism and Hospitality Organizations / M. Chris Paxson -- Ch. 28. Managing Labour Turnover in the Tourism Industry / Wiley J. Sims -- Ch. 29. Developing an Organizational Service Orientation among Employees / Rick Lyte and Ed Timmerman -- Ch. 30. Effective Performance Appraisal Practices to Enhance Organizational Effectiveness in Hospitality and Tourism / W. Terry Umbreit -- Ch. 31. Effective Leadership in Tourism and Hospitality Organisations in the 21st Century / Susan R. Gillet and Romana Morda -- Ch. 32. Decision-Making in Tourism and Hospitality Organizations / Fevzi Okumus -- Ch. 33. Employee Involvement in Tourism and Related Services / Conrad Lashley -- Ch. 34. The Philosophy, Practice and Promise of Empowerment in the Hospitality Industry / Julie Christensen Hughes -- Ch. 35. Groups, Teams and Teamwork in Tourism and Hospitality / Hadyn Ingram and Terry Desombre -- Ch. 36. Developing Innovation in Tourism and Hospitality Companies: Motivation + Organizational Culture + Knowledge Transfer = Innovation / Eleri Jones, Debbie Keelinga Rachel Davies, Doug Hampson, Graham Attwell and Jenny Hughes -- Ch. 37. Conflict and Affective Reactions in Tourism Organizations / Immaculada F. J. Cisneros, Francisco J. Medina, Ines Martinez and Lourdes Munduate -- Ch. 38. Innovations in Hospitality Human Resources: Cases from the U.S. Lodging Industry / Kate Walsh, Cathy A. Enz and Judy A. Siguaw -- Ch. 39. Human Resource Development for Competitiveness and Sustainability: A Case Study of Indian Tourism / Tom Baum and Jithendran Kokkranikal |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Tourism -- Management.
|
|
Tourism -- Employees.
|
|
Hospitality industry -- Employees.
|
|
Hospitality industry -- Personnel management.
|
|
Tourism -- Personnel management.
|
|
Hospitality industry -- Management.
|
|
Leisure industry -- Management.
|
| Author |
Kusluvan, Salih.
|
| LC no. |
2003273474 |
| ISBN |
1590336305 |
|
