A Management Guide -- Drivers of Business Change -- New-Age Business Drivers -- E-Business Technology Drivers -- Organizational Responses to Business Drivers -- Questioning the Mission and the Value Proposition -- Questioning the Time Horizon -- Questioning the Leadership Style -- Questioning Stability -- Questioning Control -- Questioning Service Styles -- Questioning Approaches to Work -- Questioning Roles, Jobs, and Organizational Structures -- Questioning Knowledge at Work -- Questioning the Integration of Information -- Principles of Process Management -- Guiding Concepts -- The 10 Principles of Process Management -- New-Age Company Experiences -- The Morningstar Packing Company -- Stanford University's Financial Aid Office -- Rexall.com -- The Process Management Framework -- Process Management Principles -- Framework Description -- The Framework as a Process of Discovery and Learning -- Framework Traceability -- Defining the Business Context for Change -- Architecting Processes and Aligning Business Strategies -- Creating the Vision for Change -- Understanding the Existing Process -- Renewing the Process Design -- Developing Enablers and Support Mechanisms -- Implementing the Change -- Operating the Process and Continuing to Improve -- Scaling the Process Renewal Framework -- Related Professional Practices -- Project Management Essentials -- A Few Fundamentals -- Project Management Roles and Structure -- Project Management Stages -- Closing Project Management Guidelines -- Mitigating Business Risk -- What Is at Risk?
Summary
This book guides managers through the transition from the traditional offline ways of doing business to incorporating e-commerce and the Internet as a business tool to interact and transact
Bibliography
Includes bibliographical references and index
Notes
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