| Description |
1 online resource (xi, 342 pages) : illustrations |
| Series |
Lecture notes in business information processing, 1865-1348 ; 143 |
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Lecture notes in business information processing ; 143.
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| Contents |
Strategic Reorientation and Influences on Business-IT Alignment: Case Study of a Luxembourgish Financial Services Provider / Dieter De Smet, Wolfgang Molnar -- A Service Oriented Simulation Architecture for Intelligent Building Management / Monica Drăgoicea, Laurenţiu Bucur, Monica Pătraşcu -- Capabilities in Systems Engineering: An Overview / Gonçalo Antunes, José Borbinha -- Applying the Lead User Method for Designing e-Services -- Practical Techniques and Experiences / Martin Henkel, Erik Perjons, Anders Thelemyr -- Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its Adoption / Julian D.M. Castaño, Maria R.A. Moreira, Paulo S.A. Sousa -- Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining / Niels Feldmann, Marc Kohler, Steven O. Kimbrough |
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Modeling ITIL Business Motivation Model in ArchiMate / Marco Vicente, Nelson Gama, Miguel Mira da Silva -- Service Science: A Service System Design Science Research Method? / Eric Dubois, Anne Rousseau -- Modeling Service Relationships for Service Networks / Jorge Cardoso -- Evaluating the IT Strategic Plan for the Public Administration in Portugal / Diogo Nunes, Isabel Rosa, Miguel Mira da Silva -- Open Semantic Service Networks: Modeling and Analysis / Jorge Cardoso, Carlos Pedrinaci, Pieter De Leenheer -- Ontological Representation and Governance of Business Semantics in Compliant Service Networks / Pieter De Leenheer, Jorge Cardoso, Carlos Pedrinaci -- Simulation-Based Quantification of Business Impacts Caused by Service Incidents / Axel Kieninger, Florian Berghoff, Hansjörg Fromm -- IT Governance Mechanisms: A Literature Review / Rafael Almeida, Rúben Pereira, Miguel Mira da Silva |
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A Model-Driven Environment for Service Design, Simulation and Prototyping / Biljana Bajić-Bizumić, Claude Petitpierre, Hieu Chi Huynh -- Towards a Taxonomy of Service Design Methods and Tools / Rui Alves, Nuno Jardim Nunes -- A Survey of Tool Support for the Animation of IT Services Process Models Execution / Marco Roque, Fernando Brito e Abreu -- Factors Influencing the Internationalization of Services Firms: The Case of Design, Engineering and Architecture Consulting Firms / Maria R.A. Moreira, Miguel A.S. Maia, Paulo S.A. Sousa -- A Proposal for a Mobile Ticketing Solution for Metropolitan Area of Oporto Public Transport / Marta Campos Ferreira, Maria Henriqueta Nóvoa -- Benchmarking as a Development Tool in Healthcare / Paulus Torkki, Paul Lillrank -- Towards an Ontology and Modeling Approach for Service Science / Geert Poels, Griet Van Der Vurst, Elisah Lemey |
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Extended DEMO-Based SLAs to Specify Customers' Expectations / Mário Almeida, Carlos Mendes, Miguel Mira da Silva -- Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling / Andre F.G. Castro, Raquel F. Ch. Meneses -- A Model for Open, On-Demand, Collaborative Education for Service Science / Theodor Borangiu, Monica Drăgoicea, Ecaterina Oltean -- Factors Influencing Purchase Intention of Private Label Products: The Case of Smartphones / Dany C. Coelho, Raquel F. Ch. Meneses, Maria R.A. Moreira -- Media Sharing in Situated Displays: Service Design Lessons from Existing Practices with Paper Leaflets / Ana Melro, Bruno Silva, Rui José -- Towards a Personal Relationship-Based Assignment of Client Representatives to Accounts / Johannes Kunze von Bischhoffshausen, Jeffrey T. Becker -- Future Deployment of Technology in Healthcare Services -- A Delphi Approach / Benedikt Brenken, Arno Schmitz-Urban, Gerhard Gudergan |
| Summary |
Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed proceedings of the 4th International Conference on Exploring Services Science (IESS), held in Porto, Portugal, in February 2013. This year, the conference theme was Enhancing Service System Fundamentals and Experiences, chosen to address the current need to explore enhanced methods, approaches, and techniques for a more sustainable and comprehensive economy and society. The 19 full and 9 short papers accepted for IESS were selected from 78 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management, as well as the application of services in information technology, business, healthcare, and transportation |
| Analysis |
Software engineering |
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Information storage and retrieval systems |
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Information systems |
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Management information systems |
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Economics/Management Science |
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Business Information Systems |
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Computer Appl. in Administrative Data Processing |
| Notes |
International conference proceedings |
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Includes author index |
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Print version record |
| In |
Springer eBooks |
| Subject |
Computer science -- Congresses
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Management -- Data processing -- Congresses
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Business -- Data processing -- Congresses
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Commerce.
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Organization.
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Information storage and retrieval systems.
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Electronic Data Processing
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Commerce
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Organization and Administration
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Information Systems
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information technology.
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information storage.
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information retrieval services.
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Organization
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Commerce
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Business -- Data processing
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Computer science
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Management -- Data processing
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| Genre/Form |
proceedings (reports)
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Conference papers and proceedings
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Conference papers and proceedings.
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Actes de congrès.
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| Form |
Electronic book
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| Author |
Falcão e Cunha, João, editor
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Snene, Mehdi, editor
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Nóvoa, Henriqueta, editor
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| ISBN |
9783642363566 |
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3642363563 |
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