Description |
1 online resource (259 pages) |
Contents |
Cover; Half Title; Title Page; Copyright Page; Table of Contents; Introduction; Use and Users: Some Theories; Modeling the Users of Information Systems: Some Theories and Methods; Introduction; Use of Information Systems; Why Do We Use an Information System?; Cognitive Aspects Related to the Use of an Information System; Research on Information System Users; Cognitive Model and User Model; System-Oriented Studies; User-Oriented Studies; Some Cognitive User-Oriented Studies; Holistic User-Oriented Studies; Some Methodologies for Studying Users; Experiments; Interview Techniques; Focus Groups |
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Naturalistic InquiryTime-Line Interviews (for Dervin's Sense-Making Approach); Written User Surveys; Transaction Log Analysis; Unconscious Cognition; Usability; Verbal Protocol Analysis; Conclusion; References; Internet: Organization and Searching; The Retrieval Power of Selected Search Engines: How Well Do They Address General Reference Questions and Subject Questions?; Introduction; Literature Review; Research Questions; Methodology; Findings; Precision; Duplicate; Most-Relevant-Item Score (MRL); Relevancy-Ranking Score (RR); Overall Performance; Implications; Conclusions; References |
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Appendix AReference Questions:; Subject Questions; Appendix B; Which parts of the search engines should be searched?; Visual Maps of the World Wide Web: Helping the User Find the Way; Organization of Information; Visualization of Information; Mapping the Internet; Recent Mappings of the Internet; Future of Visualization of the Internet; References; Search Tactics of Web Users in Searching for Texts, Graphics, Known Items and Subjects: A Search Simulation Study; Introduction; Literature Review; Research Questions; Methodology; Findings; Background of Participants; Analysis of Search Statements |
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Analysis of Search TacticsComparison of Search Tactics in Searching for Texts and Graphic Information; Comparison of Known-Item Searches and Subject Searches; Overall Pattern of Search Tactics; Discussion; Conclusions; References; Appendix; A Presidential Decision Directive Multilateral Peace Operations; Specific Issues; Geographic Information Systems; Geographic Information Systems in Library Reference Services: Development and Challenge; Understanding GIS; Definition of Geographic Information System; GIS Functions; Differences between Traditional Maps and GIS; Geographic Data in Libraries |
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Topologically Integrated Geographic Encoding and Referencing (TIGER) FilesCensus Files and Other Attribute Data; GIS Projects in Libraries; GIS User Services in Libraries; TIGER File Check out and FTP Service; Produce Maps for Patrons; Open Access to Patrons; GIS User Education; Challenges in Using GIS in Libraries; Organization; Budget; Software and Technique; Librarians' GIS Literacy; Users' GIS Literacy; Collaboration with Other Departments; GIS Usage Level; Objectives of GIS Services in Libraries; Treatment of GIS Generated Maps; User Access to GIS; Geographic Coverage; Attribute Data |
Summary |
In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more!In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a refere |
Notes |
Conclusion |
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Print version record |
Form |
Electronic book
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ISBN |
9781317951544 |
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1317951549 |
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