| Description |
viii, 289 pages : illustrations ; 26 cm |
| Contents |
Sect. I. Research Issues in Knowledge and Business Process Management -- Ch. I. Directions and Trends in Knowledge Management Research: Results from an Empirical Analysis of European Projects / George M. Giaglis -- Ch. II. Knowledge Economy: An Overview / Vlatko Ceric -- Ch. III. Simulation Modelling: The Link Between Change Management Approaches / Wendy L. Currie and Vlatka Hlupic -- Ch. IV. Intelligent Agents for Knowledge Management in E-Commerce: Opportunities and Challenges / Athanasia Pouloudi, Vlatka Hlupic and George Rzevski -- Ch. V. Knowledge Management: Analysis and Some Consequences / Petros A. M. Gelepithis and Nicole Parillon -- Sect. II. Practical Aspects of Knowledge and Business Process Management -- Ch. VI. Knowledge Management in Action: The Experience of Infosys Technologies / V. P. Kochikar, Kavi Mahesh and C. S. Mahind -- Ch. VII. The Learning Enactment of Process Knowledge: An Approach Anchored on Work Practices / Kostas Samiotis and Angeliki Poulymenakou -- Ch. VIII. Brudging the Gap from the General to the Specific by Linking Knowledge Management to Business Processes / John S. Edwards and John B. Kidd -- Ch. IX. Designing Organisational Memory in Knowledge-Intensive Companies: A Case Study / Dee Alwis, Vlatka Hlupic and George Rzevski -- Ch. X. Opportunities for Data Mining and Customer Knowledge Management for Shopping Centres / Charles Dennis, David Marsland and Tony Cockett -- Sect. III. People and Technology: Current Trends in Knowledge and Business Process Management -- Ch. XI. Managing Knowledge in a Collaborative Context: How May Intellectual Resources Be Harnessed Towards Joint Effect? / Sajda Qureshi, Vlatka Hlupic, Gert-Jan de Vreede, Robert O. Briggs and Jay Nunamaker -- Ch. XII. Technical Aspects of Knowledge Management: A Methodology for Commercial Knowledge Management Tool Selection / Nayna Patel and Vlatka Hlupic -- Ch. XIII. A Framework for Managing Knowledge in Requirements Identification: Bridging the Knowledge Gap Between Business and System Developers / Wafi Al-Karaghouli, Sarmad Alshawi and Guy Fitzgerald -- Ch. XIV. The Impact of the Knowledge Economy on Leadership in Organisations / Manon Van Leeuwen -- Ch. XV. The Role of Teams in Business Process Change / Jyoti Choudrie |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Also available online via the World Wide Web by subscription to netLibrary, Inc. (CEIRC Shared Collection) |
| Subject |
Knowledge management.
|
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Business -- Data processing -- Management.
|
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Electronic commerce -- Management.
|
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Information resources management.
|
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Management information systems.
|
| Author |
Hlupic, Vlatka, 1965-
|
| LC no. |
2002068780 |
| ISBN |
1591400368 cased |
|
1591400740 eisbn |
|
