1. Design and the organization / Margaret Bruce and Rachel Cooper -- 2. Marketing and design: a working relationship / Margaret Bruce and Rachel Cooper -- 3. Using design effectively / Margaret Bruce and Rachel Cooper -- 4. Design partnerships practice: Irgo-Pic / Margaret Bruce and Barny Morris -- 5. A dedicated approach to design management: Royal Mail / Margaret Bruce -- 6. Stirling Cooper: the design process / Rachel Cooper -- 7. Developing a brand: Cafecream / Margaret Bruce -- 8. Silent design / Peter Gorb and Angela Dumas -- 9. The commercial impacts of investment in design / Robin Roy and Stephen Potter -- 10. Design: a powerful but neglected strategic tool / Philip Kotler and G. Alexander Rath -- 11. Managing relations between R&D and marketing in new product development projects / William E. Souder