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Title Crisis communications : lessons from September 11 / edited by A. Michael Noll
Published Lanham, Md. : Rowman & Littlefield, [2003]
©2003

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Location Call no. Vol. Availability
 W'BOOL  303.625 Nol/Cco  AVAILABLE
Description xxi, 231 pages ; 24 cm
Contents Functions and uses of media during the September 11 crisis and its aftermath / John Carey -- Diffusion of news of the September 11 terrorist attacks / Everett M. Rogers -- Civic actions after September 11: a communication infrastructure perspective / Elisia L. Cohen / Sandra J. Ball-Rokeach / Joo-Young Jung / Yong-Chan Kim -- Communication during the World Trade Center disaster: causes of failure, lessons, recommendations / Jonathan Liebenau -- Response, restoration, and recovery: September 11 and New York City's digital networks / Mitchell L. Moss / Anthony Townsend -- Social dynamics of wireless on September 11: reconfiguring access / William H. Dutton / Frank Nainoa -- Telephone as a medium of faith, hope, terror, and redemption: America, September 11 / James E. Katz / Ronald E. Rice -- Content analysis of American Network newscasts before 9/11 / Jeremy Harris Lipschultz -- Something's happened: fictional media as a recovery mechanism / Fiona McNee -- September 11 in Germany and the United States: reporting, reception, and interpretation / Joachim W. H. Haes -- Internet as a news medium for the crisis news of terrorist attacks in the United States / Pille Vengerfeldt -- Internet and the demand for news: Macro- and microevidence / Paul N. Rappoport / James Alleman -- History and September 11: A comparison of online and network TV discourses / Patrick Martin / Sean Phelan -- From disaster marathon to media event: live television's performance on September 11, 2001 and September 11, 2002 / Menahem Blondheim / Tamar Liebes -- Globalization isn't new, and antiglobalization isn't either: September 11 and the history of nations / James William Carey -- Is there a bin Laden in the audience? Considering the events of September 11 as a possible boomerang effect of the globalization of U.S. mass communication / René-Jean Ravault
Notes On September 11, 2001, AT&T, one of the USA's largest communications companies, recorded its traffic at 40 percent greater than its previous busiest day. Calls were made from the besieged airplanes and buildings, e-mail was used to overcome distance and time zones, and storytelling played an important role both in conveying information and in coping with the disaster. Building on such events and lessons, this book features an international cast of top contributors exploring emergency communications during crisis. Together, they evaluate the use, performance, and effects of traditional mass media (radio, TV, print), newer media (Internet, email), conventional telecommunications and interpersonal communication in emergency situations. Applying what has been learned from the behaviour of the mass media in past crises, the authors clearly show the central role of communications on September 11, 2001 (terrorist attacks on the World Trade Center and the Pentagon in the US). They establish how people learned of the tragedy and how they responded, examine the effects of media globalisation on terrorism and give specific advice for the future
Bibliography Includes bibliographical references and index
Subject Terrorism and mass media.
Communication, International.
September 11 Terrorist Attacks, 2001.
Author Noll, A. Michael.
LC no. 2003011925
ISBN 0742525430 paperback
0742525422 acid-free paper