| Description |
1 online resource (284 pages) |
| Contents |
Cover; Consumer Financial Dispute Resolution in a Comparative Context; Title; Copyright; Dedication; Contents; Figures; Tables; Acknowledgements; Introduction; A financial crisis with global proportions; Viewing consumer financial dispute resolution in a theoretical context; Overview of methodology; Structure of the book; Part I Principles; 1 Principles of consumer financial dispute resolution in a global context; Introduction; Theoretical perspectives on the impact of globalisation on international legal practice; Principles of consumer financial dispute resolution |
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Equator principles -- the need for 'adequate grievance mechanisms'UN guidelines for consumer protection; Basel Accords: transparent risk disclosure and risk minimisation; Global deliberation; UN millennium development goals -- objective 8a: to develop an open, rule-based trading system; Rule of law principles: impartiality, fairness, transparency and consistency; Summary; Part II Ombuds systems; 2 Financial dispute resolution in the United Kingdom; Introduction; Ombudsmen in the United Kingdom; Alternative dispute resolution in the United Kingdom |
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The Financial Ombudsman Service and the Financial Services and Markets ActThe Financial Services Compensation Scheme; A period of transition; Financial alternative dispute resolution programmes; Financial Ombudsman Service Limited; Range of disputes; Structure; Underlying legal mandate; Determining jurisdiction; Compulsory jurisdiction; Consumer credit jurisdiction; Voluntary jurisdiction; Procedures of the Financial Ombudsman Service; Awards; Terms of reference for voluntary jurisdiction participants; Statistics; Service providers; Oversight; Strengths; Multi-tiered dispute resolution |
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Dealing with cases of wider implicationBenefits of merging schemes; Advantages over litigation; Expectation management; Challenges; Integration of the Pensions Ombudsman; The Hunt Review; A quasi-regulatory role?; Financial Services Act 2010; Class actions or mass claims; Abolition of FSA; Lessons learned; The OXERA review; The need for hearing; Conclusion: the UK Ombuds Model and its contribution to consumer confidence; 3 Financial dispute resolution in Australia; Introduction; Ombudsmen in Australia; Alternative dispute resolution in Australia; Ombudsmen for financial service providers |
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The Financial Ombudsman ServiceThe Predecessor Schemes; Transitional arrangements; Expanded jurisdiction?; The Credit Ombudsman Service Limited -- a competing scheme?; Statutory Tribunal; Financial alternative dispute resolution programmes; The Financial Ombudsman Service; Range of disputes; Structure; The Credit Ombudsman Service Limited; Range of disputes; Structure; Underlying legal mandate; Types of dispute; FOS procedure; Jurisdiction; Resolution; FOS statistics; COSL procedure; Jurisdiction; Resolution; COSL statistics; Service providers; Oversight; Strengths; FOS: rationale for merger |
| Summary |
Shahla Ali presents comparative empirical research about the design of consumer financial dispute resolution mechanisms in Asia, America and Europe |
| Notes |
COSL: competing with FOS? |
| Bibliography |
Includes bibliographical references and index |
| Notes |
English |
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Print version record |
| Subject |
Arbitration and award.
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Financial services industry -- Law and legislation.
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Dispute resolution (Law)
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Consumer protection -- Law and legislation.
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Ombudspersons.
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BUSINESS & ECONOMICS -- Business Law.
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LAW -- Business & Financial.
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LAW -- Commercial -- General.
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Arbitration and award
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Consumer protection -- Law and legislation
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Dispute resolution (Law)
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Financial services industry -- Law and legislation
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Ombudspersons
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| Form |
Electronic book
|
| ISBN |
9781107336667 |
|
110733666X |
|
1139236822 |
|
9781139236829 |
|
9781107333345 |
|
1107333342 |
|
1107326907 |
|
9781107326903 |
|
1107237084 |
|
9781107237087 |
|
1107332583 |
|
9781107332584 |
|
1107335833 |
|
9781107335837 |
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