Foreword / Ken Blanchard -- Introduction / Bill Cosby -- 1. The unguided missile -- 2. Performance appraisal. : like a trip to the dentist -- 3. The trip to the dentist -- 4. Celebrate success and encourage improvement -- 5. The magic of balance -- 6. The importance of timeliness -- 7. The spirit of 2+2 -- A special message from Buzz Aldrin, astronaut, Apollo 11 -- 8. The power of focus -- 9. Getting 2+2 up and running -- 10. The need for specificity -- 11. 2+2 : take two -- 12. The integrated follow-up -- 13. Creating a sustainable 2+2 program -- 14. Epilogue : two years later -- Authors' final note -- The secrets of 2+2 -- Pauline's 2+2 preparation checklist
Summary
In today's fast-paced business environment, frequent feedback and "course correction" is absolutely vital. But about the only time most managers offer employees feedback is during scheduled (and generally infrequent) performance appraisals, which tend to be stiff, formal, and--whether intentionally or not--adversarial, and therefore ineffective. Formula 2+2 offers a simple yet powerful approach to revolutionizing feedback conversations
