| Description |
xv, 404 pages : illustrations ; 25 cm |
| Contents |
Pt. 1. Operations Management: Day-To-Day and Strategic Roles. 1. The Operations Management Task. 2. Operations Strategy -- Pt. 2. Product, Service and Process Development. 3. Introducing and Developing Products and Services. 4. The Operations Process - Choice and Trade-offs. 5. Process Design -- Pt. 3. Managing and Controlling the Operations System. 6. Capacity Management. 7. Operations Systems - Technology Developments. 8. Operations Control - Scheduling and Execution. 9. Managing Quality. 10. Inventory - Its Management and Control. 11. Managing the Supply Chain. 12. Process Reliability and Maintaining the Delivery System -- Pt. 4. Improving Operations. 13. Time and Productivity. 14. Improving Operations -- Pt. 5. Managing People. 15. Managing People: The Key Resource in a Business -- Pt. 6. Case Studies. 1. Berwick Carpets plc. 2. British Airways: Customizing the Service. 3. Caltrex Engineering. 4. Fabritex. 5. Georgian Frames. 6. Ghent Fireworks plc. 7. Holmgren Engineering AB. 8. McDonald's Corporation. 9. Northmore Finance Direct. 10. Operations Control and Scheduling: Short Cases. 11. PAK Television. 12. Ransom Electronic Products. 13. Redman Company. 14. Southwest Airlines. 15. The Ipswich Hospital NHS Trust. 16. The Turn of an Unfriendly Card. 17. Tile Products plc. 18. Too Short the Day. 19. Weavers Homoeopathic Products. 20. What They Teach You at Disney U. 21. Wilson Pharmaceuticals plc. 22. Yuppie Products |
| Notes |
Includes index |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Production management -- Case studies.
|
|
Production management.
|
| LC no. |
00559904 |
| ISBN |
0333775929 paperback |
|
