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Book Cover
E-book
Author Comfort, Jeremy, author

Title The mindful international manager : how to work effectively across cultures / Jeremy Comfort, Peter Franklin
Edition Second edition
Published London ; Philadelphia : Kogan Page Limited, 2014
Table of Contents
 Acknowledgementsxi
 Forewordxii
 Introduction / Craig Storti1
1.Managing internationally / Craig Storti10
 Core competence / Craig Storti10
 Surfacing expectations / Craig Storti14
 Understanding your own cultures / Craig Storti15
 Profiling your own cultures / Craig Storti16
 Best practice: Focused on goals, flexible on approaches / Craig Storti20
 Case study 1: Nora Lundquist / Craig Storti22
2.Cultures / Craig Storti24
 Competing values? / Craig Storti24
 Power and status in national and organizational cultures / Craig Storti26
 Time in national and organizational cultures / Craig Storti30
 Communication style in national and organizational cultures / Craig Storti32
 Individualism and group-orientation in national and organizational cultures / Craig Storti35
 Performance orientation in national and organizational cultures / Craig Storti37
 Taking the outsider's perspective on your own culture / Craig Storti39
 Profiling other cultures / Craig Storti42
 Best practice: Building a common culture / Craig Storti43
3.Individuals / Craig Storti46
 Stereotypes / Craig Storti46
 Personality and behaviour - at work and at home / Craig Storti49
 Personality / Craig Storti50
 Connecting the individual and culture / Craig Storti52
 Personality and your international profile combined / Craig Storti55
 Best practice: Get to know your colleagues / Craig Storti58
 Best practice: The role of leadership / Craig Storti59
 Case study 2: Laurence Berger / Craig Storti61
4.Situations / Craig Storti63
 Situations / Craig Storti63
 Situational judgement / Craig Storti63
 Culture, personality and situation / Craig Storti64
 Shared values and decision-making skills / Craig Storti65
 Scenarios / Craig Storti65
5.Direction / Craig Storti69
 The relationship between setting direction and uncertainty / Craig Storti69
 Direction and vision / Craig Storti71
 Results and relationships / Craig Storti72
 Communication styles / Craig Storti73
 Communicating direction: Big picture or detail? Push or pull? / Craig Storti73
 Long- and short-term orientation / Craig Storti75
 Past, present and future / Craig Storti77
 Best practice: Top-down or bottom-up or something else? / Craig Storti79
 Case study 3: Phil Carey / Craig Storti81
6.Organization and change / Craig Storti84
 Attitudes towards change / Craig Storti84
 Making change happen / Craig Storti87
 Changing organizational structure / Craig Storti87
 Change and cross-cultural mergers and acquisitions / Craig Storti89
 Working in international projects / Craig Storti90
 Working without a leader / Craig Storti91
 Best practice: The four Ps / Craig Storti92
 Case study 4: Pierre Menton / Craig Storti94
7.Roles / Craig Storti96
 Management roles and styles / Craig Storti96
 Supportive and directive styles / Craig Storti97
 International roles and local roles / Craig Storti98
 The role of the expert and the role of the manager / Craig Storti99
 The role of the influencer / Craig Storti101
 The role of the connector / Craig Storti103
 The role of the facilitator / Craig Storti105
 Best practice: Defining roles / Craig Storti108
 Case study 5: Sun Mei Ling / Craig Storti110
8.Support / Craig Storti112
 Why support is so important / Craig Storti112
 Ways of developing yourself / Craig Storti113
 Ways of supporting your colleagues / Craig Storti114
 Ways of developing your team / Craig Storti116
 Case study 6: Nguyen Binh / Craig Storti122
9.Feedback / Craig Storti124
 Formal and informal feedback / Craig Storti124
 Culture and feedback / Craig Storti125
 Face and feedback / Craig Storti127
 Personality and feedback / Craig Storti128
 Building a feedback culture / Craig Storti129
 Types of feedback / Craig Storti130
 Best practice: Balancing transparency and harmony / Craig Storti131
 Case study 7: Claudia Borges / Craig Storti133
10.Representing / Craig Storti135
 The importance of representing / Craig Storti135
 The skills of representing / Craig Storti136
 Factors that influence representing / Craig Storti137
 Representing internationally / Craig Storti139
 Tuning into body language / Craig Storti140
 Representing through socializing and building relationships / Craig Storti142
 Best practice: Representing yourself, your team, your company / Craig Storti146
 Case study 8: Talal Hamieh / Craig Storti146
11.Conflict / Craig Storti149
 Causes of conflict / Craig Storti149
 Attitudes towards conflict / Craig Storti152
 Culturally influenced attitudes towards conflict / Craig Storti154
 Preventing conflict through effective and appropriate communication / Craig Storti156
 Preventing conflict through understanding the context / Craig Storti158
 Resolving conflicts: Some options / Craig Storti159
 Best practice: Yourself, the others and trust / Craig Storti161
 Case study 9: Gisela Schaefer / Craig Storti162
12.Cooperation / Craig Storti164
 The basis for cooperation / Craig Storti164
 Regulating cooperation / Craig Storti166
 Building a common culture to leverage diversity / Craig Storti168
 Best practice: Cooperating in virtual teams / Craig Storti170
 Best practice: Cooperating in international teams / Craig Storti173
 Case study 10: Bracken International / Craig Storti176
13.Leading / Craig Storti179
 Managers and leaders [—] managing and leading / Craig Storti179
 Power as the basis for leadership / Craig Storti181
 The heart of leadership / Craig Storti181
 'Doing' leadership / Craig Storti182
 Being a leader / Craig Storti182
 How leadership may differ from culture to culture / Craig Storti184
 What leaders have in common across cultures / Craig Storti188
 Case study 11: Leila Mehmet / Craig Storti191
 Case study answers / Craig Storti193
 Situational judgement commentaries / Craig Storti200
 Profiles of the managers quoted / Craig Storti204
 Glossary / Craig Storti206
 References / Craig Storti224
 Index / Craig Storti228
Online access available from:
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Description 1 online resource (xiii, 233 pages) : illustrations
Notes Revised edition of: The mindful international manager : how to work effectively across cultures / Jeremy Comfort and Peter Franklin. 2011
Bibliography Includes bibliographical references (pages 224-227) and index
Notes Also available online
Subject Intercultural communication.
International business enterprises -- Management.
International business enterprises -- Personnel management.
Management -- Cross-cultural studies.
Genre/Form Cross-cultural studies.
Form Electronic book
Author Franklin, Peter, 1955- author
LC no. 2013035791
ISBN 074946982X
9780749469825
(ebk)
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