Opening remarks / Duncan Chappell -- Opening address / Michael Tate -- The dilemma of increased demand / Peter McAuley -- Police effectiveness : old dilemmas. New directions / Jan Robinson -- The Canadian experience with improving police productivity and performance / Peter Engstad -- Reconciling policy and police practice - Panel discussion /Dorothy Bracey -- Developing performance indicators for the Australian Federal Police / Bob Mills -- Crime statistics / Marion McEwin -- The role of social research in the measurement of police performance / Robert Whelan -- Effectiveness in dealing with crime / Peter Engstad -- Policing the roads: the Tasmanian position / Bill Horman -- NSW Police Service 1984 to 1988 - maximising productivity and service / Christine Nixon -- Finance - the ultimate control / Michael Bourne -- Changing police activities / John Johnson -- Resistance to change / Lloyd Taylor -- Aligning police productivity to organisational goals / David Smith -- Overview - standards and the system / Dorothy Bracey -- Appendix. Efficiency and effectiveness in Australian policing : a citizen's guide to police services / Peter Grabosky
