Ch. 1. What makes a class 'hard'? -- Ch. 2. Classroom meetings -- Ch. 3. Developing a group (class) behaviour plan -- Ch. 4. Developing a class behaviour plan using group reinforcement -- Ch. 5. Establishing a class -- Ch. 6. Following up with disruptive students -- Ch. 7. Patterns of behaviour and changing behaviour -- Ch. 8. Relief teachers and the hard class -- Ch. 9. Supporting colleagues -- Ch. 10. Conclusion -- App. 1. Colleague Support - Staff Questionnaire -- App. 2. The 4W Form -- App. 3. Stop/Start behaviour plan -- App. 4. The 3W Sheet -- App. 5. No put-down zone
